Hi. We're just returning from Santa Teresa and we had a great time. However, on our 2nd to last night there we went to dinner and came back to our room only to discover our door had been kicked in and the thieves stole the safe that was BOLTED to a concrete wall. To be honest, we were shocked/panicked as our passports, credit cards, cash, IDs and computer were in the safe and it really sucked. The hotel management was amazing and that's why I'm being anonymous as to what hotel it happened. The manager helped book us flights to San Jose so we could go to the Embassy to get Emergency passports. He also helped with all translations with police and covered all remaining expenses. The hotel staff was incredibly kind to us and on our last night the chef hand-delivered our meals to us at dinner.
I'm posting this as a warning to anyone in the area now or planning to arrive soon. At the police station, the investigator told us we were the 15 person to have this happen in the last 2 weeks in this area and the same night we were robbed so was a guest at the hotel next door!!!
The robbery put a damper on our experience but we were happy we weren't in the room or walked into the room as this was happening. This was my 3rd trip to Costa Rica and I love it there and I plan on many more trips. I just wanted to share my story to help others.