Our vacation was ruined because of the property this company represents. We rented W-190 in Waves. We checked in on Saturday. On Sunday we woke up, went downstairs to find a roach dead on the kitchen floor. I dismissed it as an isolated incident and calmed my wife down enough to believe that. Monday evening we get home, and my 9 yr old sees a roach scurry across the deck by the front door. Once again I dismiss it because it was outside. No harm if it's outside I figure. Tuesday night we get home in the evening again and my wife goes upstairs to take a shower. I hear her scream. I run upstairs to find two (2) roaches on our bed. I tried to get to them but they were too quick and I saw them coming in and out between a crack where the ceiling and wall meet. I then notice water damage to the ceiling. I was then convinced there is an infestation. I called Sun Realty's emergency number and was told these bugs are normal and they are "water bugs or palmetto bugs" and it's ok. My wife's brother owns his own extermination business in NJ and he confirmed that's just another name for the "American cockroach" and it's not ok after seeing the pictures and video we sent him. They carry the same illness causing diseases. We had to pack that night, check every article of clothing and drive to Corolla to the only hotel we found with a vacancy since we also have a 1 year old that slept in that very bed and crawls around those floors. I contacted the manager the next morning explaining the situation and was reasonable telling them we didn't want a full refund. We are willing to pay for the days we stayed but are looking for a refund for the days we are not there. We are now finishing our vacation in Virginia Beach in a hotel. I will keep everyone posted on how they handle this.