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Grandstay, Madison, WI

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Jo F

Billings, Montana

posts: 2

reviews: 16

Grandstay, Madison, WI

Aug 17, 2012, 10:14 AM

I posted a review of the Grandstay in Madison on 8/15/12. I can't find any option to amend that review so I am adding to it here. The following morning after my terrible night's sleep, the general manager, Amy contacted me. I had emailed the hotel in the middle of the night out of sheer frustration. Amy was gracious and apologetic and offered us a full refund. Based on how the management treated me, I would definately upgrade my review...and if passing through Madison again, I would give this place another try...just not stay in room 317! Very impressed with Amy the manager.

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4 replies to this topic

kimbobb

Madison, Wisconsin

Destination Expert

for Madison

posts: 760

reviews: 16

1. Re: Grandstay, Madison, WI

Aug 20, 2012, 8:36 AM

I wouldn't worry too much - the Grandstay has over 40 good and excellent reviews, so a bad one that was recanted doesn't stick out too much! You may get PMs from people asking whether management did anything to rectify the situation the next morning, and you can then tell how you got comped.

Most people read a lot of reviews to get a balanced look at a hotel, in my opinion. Don't lose any more sleep over posting before you got results from the hotel!

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yojimbo7

Madison, Wisconsin

posts: 379

reviews: 48

2. Re: Grandstay, Madison, WI

Aug 20, 2012, 9:41 AM

This one?

tripadvisor.com/…CHECK_RATES_CONT

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Jo F

Billings, Montana

posts: 2

reviews: 16

3. Re: Grandstay, Madison, WI

Aug 20, 2012, 11:00 AM

Amy, the manager followed through with exactly what she said she'd do. Our credit card was immediately credited. And I want to say the room was very nice and clean. The noise in the wall from the a/c (or whatever it was) was my only issue, and the bottom line is, you are there to sleep.

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TumbleweedandCactus

Park City, Utah

Destination Expert

for Utah, Travel Gadgets and Gear

posts: 7,447

reviews: 186

4. Re: Grandstay, Madison, WI

Sep 30, 2012, 10:36 AM

While we have family in Madison (where I grew up), when we're in town with grandkids we always choose Grandstay. It's been fantastic every time and an amazing value. One of the key elements has been friendly interaction by management with guests. Glad all worked out.

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