I booked my daughter on a round trip super shuttle from her house to BWI. It was 45 minutes late to pick her up but since there is only a 15 minute pickup window, she had to sit on the curb for 45 minutes waiting for them. When they did show up, the van was in bad condition. It smelled really bad. The other passenger actually missed her flight because she didn't get into the security line in time due to the late pickup. Going back home, her plane landed at 10:30pm and she called super shuttle right away but didn't get picked up until midnight. Then the van waited almost another hour with her in it. She got home at 1:30am. I was a nervous wreck! Why do they even bother asking for arrival flight and time? It's not like they are going to be there waiting for their passengers. I will NEVER use them again.... it's too bad. The one in Los Angeles works really well.