I posted a review of the Best Western Falls Church, VA from our stay May 18th-21st. Much to our dismay , we had a less than pleasant stay. ( Many horrible situations and no one that cared they were happening to us).
After our return home I contacted the Best Western Chain and the Better Business Bureau and the hotel itself.
There is now a new manager, Gail, and she gave us a FULL refund for our stay and trouble. We are VERY pleased with her response and wanted all in the forum to know that they are working on the problems, ( cleaning) , hiring more help, and training their staff for more pleasant customer service. She is hoping that we will do a return stay to just see how a hotel should be ( clean, friendly and support from staff) and run correctly.
The hotel is very quiet, in a good location, not too far from Metro although too far to walk( a taxis to get there) , but it will be a nice place to stay just outside D.C.
Hope others will think of staying there , and tell Gail that the travel forumn sent you!