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Review of St George Shuttle

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St. George, Utah
posts: 205
reviews: 59
Review of St George Shuttle

First time using them. Most likely, the last.

We arrived at designated time. They informed us our shuttle was going to be leaving 30 minutes later than scheduled. The reason? They had to wait for other people who were running late. Hmmmmm, who is at fault for that? Surely not us plus they have a lot full of vans. Just sent another out instead of making a van that is already full wait for 2 others. The van was so stuffed, the people at the end of each bench seat was hanging over. The 4 in back were miserable the whole way. They say "sleep and enjoy the ride". Just too funny. The way home we booked the Executive and it was packed too. Back seat had 3 people in it and 2 were heavier folks so the gal in the middle sat on the floor. She was more comfy there.

The office customer service is absolutely horrible. They truly don't care about you at all. Haven't tried the other St George shuttle but will check them out now.

14 replies to this topic
Las Vegas, Nevada
Destination Expert
for Anaheim, St. George
posts: 14,911
reviews: 83
1. Re: Review of St George Shuttle

Sorry you seemed to have a bad experience.

What other St George Shuttle? im only aware of the St George Shuttle and thier executive shuttle that goes to Las Vegas.

Cedar City, UT
posts: 298
reviews: 113
2. Re: Review of St George Shuttle

terkel,

I'm sorry to hear that you had such a bad experience with the St. George shuttle as ours have been so different over the years.

Living in Cedar City, with Las Vegas our departure airport, and St. George only one hour south of us, not only have we used the shuttle service many times, but so have visiting friends and family. The most recent was a friend from NY arriving Sept. 20th, late night. She's an 84 yr. old single lady, traveling alone, who really appreciated the shuttle waiting an extra 10 minutes, because her flight arrived in LV an hour late. Had she missed that shuttle she would have been looking for a taxi to a LV hotel.

I've always had courteous phone service with booking and the van drivers have not only been accommodating in loading and unloading luggage, but often a wealth of information on the geology and historical background of the area, when asked.

In 5 years I've always had them be conscientious about leaving on time so I'd like to believe that your experience was an unusual exception that they knew wouldn't jeopardize any flight departures and came with an apology.

By law, commercial passenger vans are only booked for the amount of seatbelts offered so I don't see how the service could "pack" people in beyond what is advertised for the size of the vehicles they use. In the dozens of times I've been on their vans I've never seen anyone allowed to sit on the floor.

Yes, the back seat can be stuffy, but I've survived far worse conditions when traveling. Again, I've often heard the driver ask the entire van if everyone was comfortable and offer to adjust the air temperature.

A friend from San Francisco, who will be visiting next month and using the shuttle service for her 5th time, will again marvel at the inexpensive price of $55 round trip for an hour drive ea. way when she pays more than double that for 1/2 the distance to and from SFO to her SF address.

I appreciate the reliable service that I've always experienced, the virtual curbside drop off at LAS, the free parking on the shuttle property in St. George, the pleasant conversation and leaving the city driving to someone else.

I have been amazed at how few passengers tip the driver after he's loaded their luggage, provided safe passage to destination and unloaded the luggage with a smile.

Yes, there are two shuttle services: The St. George Shuttle and the St. George Express, both easily found online.

Your very unhappy trip sounds like an exception to the dozens of experiences, myself, family and friends have had so I would recommend giving them another chance.

Cedar City, UT
posts: 298
reviews: 113
3. Re: Review of St George Shuttle

PS....to above.

I intended to say $55 rnd, trip for a TWO hr. drive each way, not one hour.

A pretty darn good deal....in my humble opinion.

St. George, Utah
posts: 205
reviews: 59
4. Re: Review of St George Shuttle

Randi, while I may be an exception, and I'm sure there are a ton of good stories for them, being packed in is not good. The middle seats have 3 seat belts and with our society leaning toward the heavier side, it's impossible, with these riders, to fit 3 comfortably. I've traveled the country and beyond for 61 years and not saying this experience was the worse but for a first time trip, not exactly what they propose in their ad. Just a few weeks back they posted an ad showing people sleeping comfortably on their ride to the airport.

That wasn't happening with us on our trip. It was an uncomfortable trip. I've had 3 others message me on here who said they switched over to St George express so we'll give them a go next time.

And as for the "inexpensive" rate you seem to dwell on, I've paid cheaper fares (RT) and had seats comparable to the executive seating for 3 hour trips. That's a better deal, in my humble opinion.

Tipping is a personal choice too. I always tip but, using our trip as an example, there were 2 senior ladies who didn't. They had crawled in to the very back (yes, getting to the back is a crawl), thinking they could sleep a little but were crunched when 2 bigger gents had to join them. I gave up my seat when we stopped for a potty break. Neither of them tipped. I just assumed it was because of being scrunched. :-)

St. George, Utah
posts: 205
reviews: 59
5. Re: Review of St George Shuttle

Oh yes, as for the commercial van laws, We did 85 mph on the way home cause they were behind on their schedule. Think we broke any laws??

I'll give them another try, not saying I'll never use them again. Anyone can have a bad day but I'm going to try the other one first.

Las Vegas, Nevada
Destination Expert
for Anaheim, St. George
posts: 14,911
reviews: 83
6. Re: Review of St George Shuttle

Which other one?

Cedar City, UT
posts: 298
reviews: 113
7. Re: Review of St George Shuttle

Terkel,

Yes, you obviously had an unpleasant experience. With so many of us traveling now and our ever increasing body size, commercial transport of all kinds can be extremely uncomfortable. I always dread that middle seat on a plane.

Hopefully the St. George Express will be better for you. I've used them in the past and it seemed that the vans were the same size, but it's been a while. I know that both companies have continued to add daily trips to their schedules to keep up with demand. Between high gas prices and the cost of airport parking, the shuttles have become more and more popular.

The St. George Shuttle did a passenger survey quite a while back, asking if passengers would prefer new, roomier vans that would require an increase in fare or stay with the existing ones? Apparently the great majority of customers wanted the service to remain the same.

Yes, 85mph, even in the 80mph zone is technically breaking the law so I appreciate your point there, but I would think that the greater requirement, to keep their commercial license, would be to ensure that each passenger is belted in....only guessing, not an expert. There are also the executive vans that are a bit higher priced, but more luxurious.

Happytotrip......if you google St. George shuttle, you'll see both companies; St. George Shuttle and St. George Express. They offer similar prices, service and schedules, although departing and arriving times are a bit different so lots to choose from, between the two, when coordinating with flight times.

Las Vegas, Nevada
Destination Expert
for Anaheim, St. George
posts: 14,911
reviews: 83
8. Re: Review of St George Shuttle

RandiRA,

The op complained about both the St George Shuttle as well as the St George Executive Shuttle in thier orginal post, and seemed to be refering in thier orginal post as well as thier other posts to some kind of "other" Shuttle service they would be using, so i was wondering what that was since i was unaware of any other Shuttle service from St George to Las Vegas.

Cedar City, UT
posts: 298
reviews: 113
9. Re: Review of St George Shuttle

The executive shuttle is currently part of the 'St. George Shuttle' with it's schedule highlighted on the St. George Shuttle website. It's simply a more luxurious van and a bit pricier, but part of that operation. This company arrives and departs from Bluff Rd. in St. George.

The 'St. George Express', on the other hand, is an entirely separate company, leaving from a different St. George location, but both from the same area at LAS. They have similar vans, schedules and price as the St. George Shuttle, also on their website. The St. George Express currently departs & arrives at the Howard Johnson's on Main St., but I believe they are changing their location to Bluff St. next month.

It can be a bit confusing, with both companies having such similar names, but they are two completely different business. The good news is that it gives the customer lots of flexibility in schedule.

Las Vegas, Nevada
Destination Expert
for Anaheim, St. George
posts: 14,911
reviews: 83
10. Re: Review of St George Shuttle

I guess i just didnt read through post 4 of the op where they stated they were going to use the St George express next time.

Im sort of familiar with them, i just didnt read where the OP has stated where they were going to try besides the ones they had allready used.

I just wasnt aware of any others besides ones with St George in thier names so i was wondering, thanks for the info.

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