I booked and prepaid this property via Priceline on July 3 for arrival on July 6 after The Oklahoma Twister Relief Concert in Norman, Oklahoma. After the concert I tried to check in and was told they didn't have a reservation for me even though I had my printed receipt and itinerary from Priceline.com. After another front desk employee also "researched" their "system" and denied having a reservation in mine or my friend's name, I called Priceline Customer Service who was completely and totally useless - that young lady didn't know her rear from a hole in the ground and refused to transfer me to a manager. I spent more than 30 minutes talking with the Sheraton front desk staff in an effort to discover who was at fault before becoming so upset I left the hotel enroute home. My cell phone battery died during this fiasco, so after charging it and maneuvering through the traffic on I-35 to get over to I-44, I called Priceline again. This time I was successfully transferred to a "manager" who put me on hold to contact the property and then the hotel "found" my reservation. The Priceline employee informed me I could go back to the property and check in. By this time I was 1 1/2 hours south of the Oklahoma City area and advised the Priceline employee of such. I asked her why she thought I'd turn around, drive back to this property, and risk being told upon arrival I didn't have a room - she didn't answer me so I requested a refund. She stated Priceline couldn't and wouldn't refund my money per their policy but I could contact the hotel. For what?? To ask for a refund from a hotel who repeatedly denied they had a booking in my name?? I thanked the Priceline employee and advised her I'd file a claim with my bank for the charge before hanging up. I called Wells Fargo today, explained what happened, and had the claim filed. Please note I've used Priceline many times and been completely satisfied with their service, and I don't fault them for this error - I blame Sheraton - but Priceline needs to get a big dose of reality and treat their longtime, repeat customers better. As for Sheraton, this hotel chain is a joke. Spend your hard-earned money elsewhere.