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Refund question

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Marietta, Georgia
posts: 1,402
reviews: 30
Refund question

If one gets downgraded do they refund you the difference in price? I know someone who booked Katanah but ended up in Colonial. I know the difference in price is about $20 a night. I didn't ask her and av eno way of contacting her, but was wondering if you get a refund if that happens.

Vancouver
Destination Expert
for Akumal, Riviera Maya, Quintana Roo, Puerto Morelos
posts: 29,539
1. Re: Refund question

Who did you book with - I would challenge them

Marietta, Georgia
posts: 1,402
reviews: 30
2. Re: Refund question

Someone I met there experienced this not me. I just want to know about thois before I decide were to stay.

Vancouver
Destination Expert
for Akumal, Riviera Maya, Quintana Roo, Puerto Morelos
posts: 29,539
3. Re: Refund question

Again, check with WHO you book with

Edited: 1:30 am, January 05, 2014
Charleston, South...
posts: 6,970
reviews: 17
4. Re: Refund question

Some booking agents do not distinguish between Colonial/Kantenah or White Sand/Riviera so in this case it would not be considered a downgrade. If you book directly with the hotel then you book what sectiion/room category you want. I do know someone who voluntarily changed room categories (From cabana to Jr suite) and she did receive an adjustment in price.

Baltimore, Maryland
posts: 1,135
reviews: 2
5. Re: Refund question

It is my experience but, not as this resort that you won't receive anything unless you politely ask. I was downgraded at the VIM for 1 night and when I made it clear that I was not happy I was given a $100 resort credit. It could not be used at the spa. It was good for upgraded wine and phone calls. The concierge let us use $25 of it for chocolate covered strawberries since we were repeat customers and were celebrating or anniversary but, at checkout the manager wasn't happy about that.

6. Re: Refund question

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