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Exchange rate from Western Union

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Melbourne, Australia
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Exchange rate from Western Union

I have mentioned before that on occasions i have sent my Son living in changsha money.

I have been given a receipt stating that the payout will a certain amount of RMB.

However when he has gone to colled the money the amount has always been very much different.

I have mentined to Western union that there is a signed agreement between two parties that WU will pay a certain amount on collecftion. they now tell me the Chinese Government states differently.

I have enclosed my email and the reply from WU.

It might help some of you who are thinking of using WU.

--------------------------------------------------------------------------------------

Dear Mr. Allebone,

Thank you for contacting Western Union.

We apologize for the confusion. Please be advised that, as a government restriction in China, fixing transactions to China local currency (CNY Chinese Yuan or Renminbi) is not allowed. All agents in China do not process fixed CNY transactions. This means that all local currency payouts in China is subject to the exchange rate on the day that it was paid.

What I would suggest would be for you to send your transfer to be paid in USD, since the restriction does not apply to foreign currency. Your receiver will be receiving the exact amount in USD and he can go to another foreign exchange store to convert the amount from USD to CNY. You may provide the contact number for our customer service in China so your receiver can call ahead to confirm the availability of foreign currency, the number is 800-820-8668 or 021-6866-4610.

For further assistance, please feel free to respond to this email.

Sincerely,

________________________________

Marvin | OPID 807

Support Specialist

Asia Regional Operations Center

Western Union Financial Services Inc.

Australian customers: australia.customer@westernunion.com.au

New Zealand customers: newzealand.customer@westernunion.co.nz

Asian countries: customerservice.asia@westernunion.com

-----Original Message-----

From: alan@teamexec.com.au [mailto:alan@teamexec.com.au]

Sent: Friday, June 22, 2012 6:13 AM

To: Australia Customer

Subject: Other

Name: Alan Allebone

Email: alan@teamexec.com.au

Order Number:

Order Date:

Question: How come that you have a contract form we sign to agree to the amount of currency you will pay the receipient at the other end, but they NEVER get that amount. It is always smaller! I have sent my son on numerous occasions money from Australia lets say $500.00 and in Australia I sign to agree that Western Union will pay ex amount of YUAN in China. That is my contract of agreement with Western Union. But when he goes to collect the money it is always been a lessor amount. On one occasion appx 100YUAN. I was told it is the rate of exchange that day it is collected. BUT Western Union has given me a contract stating they will pay whatever figure is on the form. It is in black and white. Very clear Initialled and sometimes signed by your representative. A signed contract. Please erxplain. I do not accept the excuse that it depends on the rate of exchange on that day! A signed agreement contract is in place!

This communication may contain proprietary and/or confidential information and is the property of The Western Union Company or its affiliates. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete it from your computer.

The information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of The Western Union Company or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message

My lawyer is looking into it at this moment. If I get any outcome i will let you all know.

Albon

1. Re: Exchange rate from Western Union

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