My husband and I decided to take the plunge and booked our trip of a lifetime for my husbands 40th birthday to Las Vegas without our children. Yesterday I was contacted by our travel provider to advise that Virgin had cancelled our return flight on 22nd Feb 2012 due to operational reasons.
Our travel provider offered us a return flight a day later which would mean being away from our children for an extra day - which is out of the question for us. Virgin would provide us with a full refund, however, we could not get a full refund on the hotel we already booked (Mandarin Oriental).
We were therefore faced with the choice of cancelling completely and having to pay the hotel cancellation charge of 92 EUR, booking an extra night at the Mandarin Oriental and staying another day or trying to transfer to another airline with more costs! Either way, we lose out! We finally decided to transfer to BA which has cost us another £175 as theyflights are now more expensive than when we originally booked.
Has anyone been in a similar position before and is it worth trying to claim from either our travel insurance or Virgin for the extra costs. It seems that as a customer, we are our of pocket for no fault of our own..... You may think us crazy for not just staying another night but having never left our children....we wanted to minimise the length of time we were away from them...
Any help would be greatly appreciated.