We visited the tourist office in South Haven recently, we are from the UK, staying 5 days and were looking for general information about South Haven and the area round about. The woman greeted us pleasantly but when I began selecting leaflets and brochures she snippily asked "how many do you need?" I said "sorry?" and she rolled her eyes and said "it's alright" Am I mistaken but isn't the purpose of a tourist information office to do just that - provide information with no limit on the number of brochures or leaflets you pick up.
She offended us so much that we promptly moved on to Saugatuck and are having a very pleasant stay.