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Super 8 has a terrible policy!

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Chicago, Illinois
posts: 2
reviews: 2
Super 8 has a terrible policy!

I booked a room for my grandpa. I find out later my grandpa will not be needing that reservation anymore. I attempted to cancel his reservation online, but received a message stating the reservation could not be canceled; I end up calling reservations to cancel my reservation, then the agent tells me she is unable to cancel it for me because it was a special rate. I have never booked a room at Super 8 nor any affiliates of Super 8 before, and will NEVER do it again...

Here's a hypothetical question: What if my 16 year old son uses my credit card to guarantee his reservation? Then I find out when I discover my credit card has been authorized for pre payment without my consent. I find out which hotel it is through my credit card company; I call the motel to verify & find out it was my teenage son that booked the room for his prom night; I ask the property to cancel & they tell me they can't do anything about it because he received a special rate.

I travel a lot on business & have booked numerous hotel rooms for future dates & sometimes I end up canceling half the rooms. All the hotels I've stayed at only used the credit card to hold the reservation, then when I check-in I am asked for my credit card; for security purposes the front desk is not allowed to use the credit card that was used to make the reservation.

I felt cheated by this cancelation system. Sometimes it's the simple acts of customer service that can gain a customer's continued loyalty.

All I wanted was my reservation to be canceled...

1. Re: Super 8 has a terrible policy!

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