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Emerald Pointe Resort needs help!

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SV, IL
posts: 52
reviews: 15
Emerald Pointe Resort needs help!

Spent the weekend at this lovely resort. The bell boys were wonderful but it was downhill from there. The waiters, waitresses and bartenders were horrible. The service needs much attention. For a retreat of this caliber to have such poor help is not good marketing.

ptc, ga
posts: 1
1. Re: Emerald Pointe Resort needs help!

I agree.... Had two visits to this resort. Service was bad both times. The bellmen are the only ones who know what to do. The waiters in Windows were bad the 1st trip. Bullfrog was no better the 2nd trip. The front desk attendants have no idea of what is going on. The 1st trip we called down 3 times because of running and yelling in the hall. This went on all night. The 2nd trip the power went out. The front desk were bla bla about it. There was no a.c. or hot water in the shower. Geeze, you would think a resort would do better but they did not even care.

ga
posts: 1
2. Re: Emerald Pointe Resort needs help!

yes, i agree that the staff at Emerald Pointe Resort are very poor. Nobody really cares who you are and your stay at the resort. They do need help!!

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