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Unhappy customer

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Houston, Texas
1 post
1 review
Unhappy customer

We recently reserved a rental home with Historic Hideaways for spring break. We were very excited about our upcoming trip, but right after we booked, my wife was diagnosed with cancer. The doctor thought we would still be able to go on our trip, but the biopsy results came back, and another surgery is needed, so the trip is no longer an option. Though we explained the situation to the staff, they refused to give us a full refund on our deposit. I understand that they are trying to run a business, but in light of our situation, this hardly seems fair!

Melbourne, Florida
Destination Expert
for Melbourne, Florida
Level Contributor
11,006 posts
90 reviews
1. Re: Unhappy customer

I'm sorry to hear about your wifes cancer and hope the best for her. I would contact your credit card company and explain the situation. They will usually try to help get you a refund in this type of situation.

UK
Destination Expert
for Florida
Level Contributor
39,963 posts
21 reviews
2. Re: Unhappy customer

Did you not have travel insurance?

They would cover a deposit in these circumstances.

3. Re: Unhappy customer

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Removed on: 10:15 pm, November 23, 2014