My mother, son and myself planned a trip to Panama City Beach in October 2006. The hotel's website is what sold us on the property. The lazy river, the playground, mini-golf, etc. What they failed to mention in the brochure was the ROACHES!!! Yes, I know the difference between Palmetto bugs and cockroaches. We were in two differnt rooms - different sections of the hotel - and had LIVE roaches in both of them. (I'll also mention the cigarette and iron burns in the carpet, burns on the bedside and kitchen tables, the chipped and broken down furniture, and the overall rundownness of the entire facility.) As if it wasn't bad enough to have to relocate to another facility altogether (after the 11 hour drive), the hotel REFUSED to refund the remainder of our bill - even though we checked in and out within 5 hours. I understand about the $200 deposit.... BUT THEY SHOULD HAVE REFUNDED OUR $184 ADDITIONAL DOLLARS WHEN WE DIDN'T EVEN STAY THE NIGHT!!! The staff was rude and uncooperative. And pretty much didn't seem to care about the overall satisfaction of their guests.