Do NOT use Royal Shuttle. Beware of them.
I needed a shuttle service from Orland airport to the Port Canaveral Cruise terminal for a cruise last October, 2012. I searched the internet for a shuttle service and Royal Shuttle (Also know as Cocoa Beach Shuttle) (www.Royalcocoashuttle.com) came up. I called them to arrange service for a group of us and they said they could do it for $160 and took my credit card number.
I then read many very bad reviews about them here on Trip Advisor. I called them right back and cancelled within an hour. They had already charged my credit card for the full $160 and said they would have to charge me a cancellation fee of about $38 even though it had only been about one hour. I told them "no-way" and the agent said I would have to talk to the owner who was not there at the time. I think his name was John. I called back several times and never got to talk to him. They always said he was unavailable. Their agent said he would have John call me back. I never got a call back.
I called back several times (before and after our cruise) and told the agent (Paul) that I needed a refund on my credit card. They never made the refund and were just going to keep and steal the $160 from me.
I called my credit card company (Chase Bank) and submitted a claim to them to deny and cancel the charge. Chase investigated the charge and did finally cancel the charge and credited me back after a few weeks. Without Chase I would have been out $160 to this company with my only recourse to be filing a law suit against them in Florida. I live in Utah so this would have been difficult..
On Royal Shuttle's web site they have the Better Business Bureau's approved logo. I checked on the BBB's web site and there were notes about Royal Shuttle that the BBB had asked Royal to remove the BBB logo and that Royal was not approved by the BBB.
We ended up using Travel Lynx for our shuttle service and they were fantastic. Professional, on time, friendly driver and agents, a booth and agent at the cruise port and very reasonable priced. I recommend Travel Lynx for a good company and good service. Their website is www.travelynxusa.com.
Again beware of Royal Shuttle. Other reviews on here will tell you of the very bad experiences people have had with Royal Shuttle.
Hope this helps someone else avoid the trouble this company gave us.