Simply put, the front desk staff and the woman working the concierge desk is running a scam with the local shuttle service that runs shuttles from the Embassy Suites Fort Lauderdale Hotel on 17th Street to the cruise terminals and various locations around Ft. Lauderdale. I asked the woman working the concierge desk how much a shuttle service from the hotel to the Royal Caribbean Cruise terminal would be. She told me $7 per person. There were 4 people in my party, so the total for us to take a shuttle would have been $28. I then asked her what it would cost the four of us if we took a cab from the hotel to the cruise terminal and she told me... "It will cost you the same amount of money ($28) for four people to take a cab. It doesn't matter if you take a cab or a shuttle, they both cost the same." THIS STATEMENT FROM THE CONCIERGE WAS A TOTAL AND COMPLETE LIE!!!
I walked outside to the driveway of the hotel and a cab was sitting out front. I asked the cab driver how much it would cost for four people to take a cab from the hotel to the cruise terminal and he said "around $7 or $8." The four of us jumped into the cab and the TOTAL cab fare from the hotel to the Royal Caribbean terminal (near the end of the dock) was $7.70. I told him about the shuttle service at the hotel and that they wanted to charge us $7 per person and the cab driver said that was a scam that the hotel staff and the shuttle service have been running for a long time. He also said that the hotel uses the shuttle service to move people to other parts of ft. lauderdale (airport, beach, churches, etc..) and that they rip people off with their fares to those places also.
BOTTOM LINE: DO NOT USE THE SHUTTLE SERVICE OFFERED AT THIS HOTEL. ONLY USE CABS/TAXI'S. THE HOTEL STAFF AND SHUTTLE SERVICE STAFF WILL TELL YOU THAT THE PRICES ARE THE SAME BUT THEY ARE NOT!
CABS ARE MUCH MUCH CHEAPER!!!! DO NOT USE THE SHUTTLE SERVICE!!!