My family used this agency to go on vacation and they provided poor service and the price was exactly the same as the hotel price online, so absolutely NO BENEFIT to use them. They were only supposed to book rooms according to number of individuals per room-i.e. 2 people or family of 3. ALL the rooms were wrong and we arrived and had to wait 3 hours for our rooms. After we paid we never heard from them again. Very unprofessional.
Good Luck and your better off trying a more professional agency.