I recently had a morning appointment in NYC and decided to take the bus rather than driving. When I googled traveling by bus Greyhound never even came up so I thought that they were no longer a possiblity. What I did find was AA Bus or Double Happiness Travel. The price was cheap: $35. round trip. The company is a Chinese-run business and caters to Asians. The drivers are Chinese. The rules are clearly spelled out on their website and on the e-ticket you print up, indicating that you must be at your location 20 minutes prior to departure time, etc. Wanting to comply I did arrive within the requisite 20 minutes to the 4th St. location but the only people there were fellow passengers. The bus was coming from Baltimore and was about 15 minutes late. We had to walk across 4th street to board the bus.
As I boarded the bus I smiled and said "Good Morning" to the driver. He never made eye contact with me or said a thing.
There is little leg room and the seats have 2 postions. If the person in front of you reclines in the 2nd position then they are almost in your lap.
The individual lights did not work. Perhaps they turn them on for night time rides only.
There is a bathroom in the back of the bus; I did not use it.
The bus driver spoke (loudly!) on his hand-held cell phone for about 15 minutes as we drove through New Jersey. (Isn't that illegal?)
We arrived about 20 minutes late (not a big deal since they can't control the traffic.
That afternoon I arrived at the correct Macy's location 20 minutes early. The bus was once again late in arriving, but traffic was bad and it had first stopped in Chinatown. Leaving NYC was a challenge once we were all on board due to the heavy traffic.
The traffic plagued us on the NJ Turnpike. The driver, once again on his cell phone, must have received advice about another route to take and got off at the next exit.
We did not get back on to the Turnpike until around exit 4. The driver stopped at a service station, never communicating the length of the stop. When he started to depart, a woman in the back called out to indicate that someone had not gotten back on.
His response? He yelled "shut up" to her. A man across from me politely said "that is no way to talk to someone." The driver did pull over to the side and the passenger was able to get back on the bus.
When I arrived in Wilmington an 1 1/2 after the scheduled arrival, I said to myself "never again". My response has nothing to do with the lateness. That was no one's fault. But compromising safety by talking on a hand-held device is not acceptable. Speaking rudely to customers is not acceptable.
My concern is that if we continue to tolerate these practices and these companies undersell everyone else, then these poorly run buses will be our only option.