We booked what we thought would be a hotel room at the Grand Lodge through a 'pay for 3 nights, stay for 4". Our confirmation indicated "Grand Lodge by Crested Butte Lodging", which for someone who has never been there didn't raise any suspicious. Upon arriving, we discovered that the room we booked was one of only 5 privately managed rooms and that the service provided was substandard. (see my long review here:http://www.tripadvisor.com/ShowUserReviews-g33377-d483065-r125359465-Grand_Lodge_Crested_Butte-Crested_Butte_Colorado.html#CHECK_RATES_CONT)
We were fooled into believing that we were booking a hotel room with the same great services that the Grand Lodge provides to its guests.
It is evident that Crested Butte Lodging has been doing this for a long time and keeps providing mediocre services through this sneaky advertising. Everyone working in this hotel knows about these 5 rooms and how unhappy each guest is when discovering that the service is different and that the rooms are not maintained and cleaned well. If you end up with one of these rooms, be prepared as you will get very inconsistent housekeeping, your room will lack proper cleaning and maintenance and you get zero assistance from the hotel front guest (which I don't blame them for being unable/unwilling to provide assistance to such guests). It also appears that Crested Butte Lodging and property management actually owns these 5 rooms. So, they are not dealing with an absentee owner who doesn't take care or maintain his property, but are rather active participants in this scheme. They rent their own rooms knowing that the kitchenette has broken appliances, is not stocked appropriately, the housekeeping doesn't clean consistently between guests, etc...
They also purposely didn't tell us that we needed to check in elsewhere and request a parking permit elsewhere when we confirmed the booking. Obviously, had them done this, we would have become aware that we are actually not booking with "grande Lodge' but rather with 'Crested Butte Lodging', a completely different entity.
By purposely withholding this information, they are not only fooling each booking guest, but also causing major inconvenience and added work to everyone involved. The Front desk of the hotel has to redirect the guest, hear about how dissatisfied everyone is and the guest is forced to drive around and chase keys and parking permits elsewhere.
Fortunately, the staff at Grand Lodge fell sorry for us and assisted the best they could. They knew this property management office would not be open (They tried to call but nobody answered the phone) , so they graciously provided keys for us.
Their room are #174, #212, #257, #372 #523. The room number was not indicated on our booking, further continuing this scam.
Therefore, when booking a special, verify that you are in fact booking with the Grand Lodge hotel and that you are not being redirected to this company.
Wanda with 'Crested Butte Lodging' made attempts to correct the problems. She moved us from room #212 to room on the first night, around 11:00pm (room #212 had not been cleaned upon our arrival at 8:00pm). She gave us four complimentary breakfast (worth a grand total of $28 for 2 adults + 2 children), sent housekeeping when they didn't show up on our first day, sent maintenance when we notified her that the dishwasher was not working and leaking clean water all over the carpet and the fridge in the room was overdue to deicing. She also provided new robes when we discovered that the ones in our room had been used and not cleaned between guests.
Unfortunately, the inconvenience of having to move rooms in the middle of the night, deal with broken appliances, lack of decent cooking utensils, dinner and flatware, old drafty windows that would freeze up and then thaw and leak water over the window sill all day, the hassle of dealing with the threat of having our car towed due to lack of parking permits and the inconsistent provided housekeeping were problems that we just couldn't overlook.