I rented an RV from Norms RV. On return they pointed out a scratch (small cosmetic anyway) that I think was already there and said I had to pay for it. They then had THEIR body shop provide a ridiculously high estimate $326 and kept it out of my $500 deposit. Repeated promises for the "supervisor" or owner to contact me were never fufilled.... My advise it to stay far away from Norms RV in Poway California unless you want to get ripped off. I consder them a Very dishonest business.
If you rent from them you better take some serious time documenting every litte detail and photgraph it or you'll pay for them to repair things you may not have caused...and a lot more than is warranted if your do cause any damage.