3 months after redeeming Starwood Points for our New Years stay at the Sheraton Pasadena, with printed confirmation, we got a phone call saying there had been a computer glitch and our reservation was CANCELLED. That is a blatant lie. There was no computer glitch....they are selling blocks of rooms to the Tournament of Roses.
Others have been affected and as one person who also had their reservations cancelled wrote...".I spoke with a representative at Tournament of Roses.com who are offering the Rose Parade and Rose Bowl Tour Packages. I asked her if rooms were available at the Sheraton Pasadena. After checking she said, "it looked like we were going to sell out at that hotel, but the Sheraton Pasadena was nice enough to open up some additional rooms for us last week. Unfortunately, the were only able to offer King Bed rooms. If that will work for you, please fax the reservation request to us as soon as possible so we can confirm your room at the Sheraton..."
I am furious. This is despicable that a hotel would do this. Now there are NO available hotel rooms in Pasadena over New Years. Going to the Rose Parade was #1 on my bucket list . I bought our 2 prime Grandstand tickets the first day they went on sale...now this.
What are others in my situation doing ?