The hotel itself isn't bad, but the location is terrible for doing the typical LA tourist bit. That is one reason I'd never use a UK travel agent to make arrangements in most parts of the US, especially in CA & HI, they seem to place people in really bad locations that I assume pay really good commissions to the travel agents.

There are so many sources of information on the Internet these days and so many pricing tools, I can't imagine why anyone uses a travel agent any more.

I would push back on the agent, not just because of the hotels reputation that you see spotty reviews on, but its very poor location for touring in the Los Angeles area.

If you still can not, eh okay, the hotel itself won't effect your trip, but the location could.

The Hacienda is a MAJOR hotel for flight crews overnighting. If you go to the bar in the hotel there is about a 100% chance you will be chatting with a flight attendant or pilot.

It wasn't exactly cheap - and the brochure did say we would stay at the four points by Sheraton. I didn't realize about the hacienda till I got home and did some reading.

I don't mind that it's one for flight crews etc as we won't be going to the hotel bar. If the location sucks this will be a pain.

Also we didn't book ourselves as it was working out to be a major hassle when I didn't want the stress of driving and we wanted to visit 3 places. The flights were a nightmare, ones I searched always had transfers and weren't direct.

I know many people who stay at the Hacienda Hotel, the night before a flight. It's great that they have 24/7 shuttle service..

Are you renting a car for your other days? The freeway is just blocks from the Hacienda for getting to other touring spots.

I saw one of the Hacienda shuttles today at Manhattan Beach, picking up and dropping off guests of their hotel. The MB Mall with two Macy's, and 80 stores, is just south. You get 11% off your purchases, including sale items by showing your passport.

www.youtube.com/watch…