I cancelled my trip to Uganda one month before we (3 people) would go for a trip to the gorillas.The internetsite of my company (Gorilla Tours) mentions when you cancal between 8-49 in advance that you recover 25%.Gorilla Tours told us they first tried to sell this permits to other AUTO members but now when the permits have been expired because nobody was interested they tell me I had to contact myself UWA to recover this money.IS THIS A JOKE ??? Can't understand that such a big company can't recover any money from UWA.Or they did and did fill their own pockets? 1500 USD is quite a big amount.
Is there anything I can do? Send a complaint to AUTO or anything else?