I booked hotel accomodation with them in october for a holiday in costa del sol Spain to be taken March 2013. The deals was bought through Happli. I too have never received official confirmation. I held off booking the flights too but was beginnng to panic as my partner and I had taken time off work for this holiday. I have only yesterday received an email from them with other personal email addresses added, asking where I am at with the holiday booking, surely they should know? Well this is where I am at........I emailed numerous times to various email addresses I had for them, telephoned them daily and left messages on the answer machine that basically told me they were very busy! I since got in touch with Happli, who actually no longer run as they have merged with another company but they were happy to help and I will hopefully be receiving a refund.......I have since booked another holiday. So my suggestion to you is if you bought it as a deal through another company get in touch with them, if not apparently someone has contacted watchdog, which I was told in an email.