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BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

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Surprise, Arizona
posts: 1
reviews: 1
BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

DO NOT go to House of Kebabs in Surprise!! We have tried 2 times and have had miserable experiences BOTH times! My husband, daughter and I went on Sunday for lunch. It took over 20 min to get a waitress to take our order. We both ordered gyros, chicken kebab for our daughter. Then we were told they didn't have the gyro meat ready and it would be an hour and a half if we wanted it. NO! So we asked what was ready now and picked from those. Almost and hour later they brought it out and brought soup for our daughter! No word on the kebabs! We ate what we could and left. Tonight friends of ours wanted to go--we are all fans of gyros, live in Surprise and have been waiting for months for this restaurant to open. One of the husbands was driving by there and we told him to go in and just make sure that the gyros was ready and available. They told him yes so he called us to all meet him over there. We did and when the waitress came we all put in our drink/food orders in right away. It took 20 min to get our drinks and things were not going well already--again! As we were there the 2 women at the table next to us called the owner over to complain about the wait time/service. After a while they still weren't happy and left. Then we asked about our food and they said they were almost done. Then after we had been there for an hour and a half another woman came up and demanded to talk to the owner. He came out from the back and she had similar complaints--waited an hour and a half and STILL no food, etc. He assured her it was on it's way and she went back to her table. When our food still wasn't coming the waitress came out and said they were working on the last sandwich and we were all set. Then the owner came over to see how everything was going. We told him it wasn't good, still no food and it was getting really late. He didn't seem to think there was a problem! He said he has gone to other restaurants and had to wait an hour for a table, then a half hour for food--so if we had been waiting about an hour and a half, it's the same thing!! HUH?? Not good business sense if you ask us! Then the food still didn't come and the waitress came again and said they now ran out of bread and were heating up more. ((We were told 20 min prior they were working on the last sandwich!!)) After she walked away we decided we could wait no more and were going to leave. We walked up to the bar/owner and told him. He got upset and said the sandwiches were ready and he could put them in boxes to take them to go and promised they would be out in 2 minutes. We agreed if it was only 2 min we would give him the chance. NOPE! He came out wth 2 sandwiches and again, we waited. In the meantime the other woman who had complained before came back up and in no uncertain terms told the owner she was leaving and the friends of theirs at the next table was leaving too--"they were done" and they just walked out. Then he went in the back to get the rest of the food and the waitress rang up our entire order and charged our credit card for $48. The owner came back out and said the sandwiches were on hold again--he just realized the fries were cold and he was having them make new ones. I then inquired if he was getting the food for the 2 kids (they had kebabs) and he said no-he was getting us 5 gyro sandwiches and that was it. (Again my daughter can't seem to get food at this place!) We told him we paid for the food for the kids and we didn't order 5 gyros sandwiches (we ordered 3 and a gyro plate) He said 5 sandwiches! He disappeared again and we decided enough was enough--we wanted our money back and needed to go! He came back out and we informed him--he got really upset and said he couldn't do that--the food was almost ready. He reached in the drawer and pulled out $10 and threw it on the bar and said that was a 20% refund and we could have that. We really got upset and told him we weren't going to wait anymore or pay for food we didn't order and food we weren't getting. Then he got mad that the waitress had rung us up!!! Finally he said he would refund the money and ran in the back to tell them to forget the fries!! He took the now cold sandwiches that had been sitting on the bar and ordered her to get rid of them. Now a waitress walks up and tells him that the older couple in the corner of the room were getting upset too and said they would wait 5 more min and if they didn't have their food they were leaving too! What a joke. He finally credited the card and we walked out. While outside the owner's cousin came out and apologized. She said they are having problems in the back--we thanked her for her concern, but tried to tell her they have more problems inside than they think--and the problems aren't just in the back!! Now it was after 8pm and we were all starving! As a last resort we headed over to McDonalds and called it a very frustrating night!!

DO NOT GO unless you have 3 hours of free time to eat!!

Surprise, AZ
posts: 1
11. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

We love the House of Kebabs! Great food ... great, really!

If anyone is on the fence about trying it, please just try the food first and then decide for yourself. We usually do take out. I call ahead of time and my husband swings by on his way home from work. My kids love it and I always order extra so we have leftovers for lunch the next day. Yummy!!

Keep up the good work House of Kebabs! You guys are working hard and doing a great job!!

Carlie

Surprise, AZ

Surprise, AZ
posts: 1
12. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

House of Kebabs has a take out/delivery menu and I've ordered from there (by the way the Lentil Soup is wonderful). I'm not a meat eater and so was very happy to see a nice selection of vegetarian selections. I agree that when they first opened there was a time issue, but seeing as it was a new business, I believe they can have some leeway there. Overall, I would recommend House of Kebabs (and I just recommended it to a coworker) for a flavorful food experience whether one dines in or orders take out.

Surprise, AZ
posts: 1
13. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

My boyfriend and I live in Surprise. He is a doctor and I am a nurse at one of the local hospitals. We both love to eat there! We typically order "TO GO" because we are both very busy. The food is always excellent and the service is always good. We eat there at least once a week. Tony, the owner, even helped me carry my food out to my car! What a nice guy! The music they play is very good and the belly dancing on the weekends is great. There will always be those that have bad experiences but for us, we are regular customers and will continue to be as long as they are open!

Jen

14. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

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15. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

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16. Re: BEWARE-House of Kebabs-Reems/Greenway in Surprise, AZ

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