I have asked Aggie's Management to clarify this situation so please hold your panic until I get an official answer.

Thanks

Deb

good on you Deb,

BUT unfortunately there has been HUGE talks with "Risk Managemnt teams/Air NZ etc etc" and all travel agents got the big press release here in NZ on wednesday.

Apparently just Flight Center alone have 300 bookings which are affected by this sad situation.

Thanks rhad

I'm so sorry about it but I will find out what I can re compensation etc.

Deb

Well management are lying to you.

I am a travel agent in Sydney and have clients who have booked and paid in full for july.

I recieved an email from polynesian blue on 14 MAR 09 to say the will not be held liable for what Aggie Greys is doing. Yes my client can get a refund for her accommodation BUT all her airfares are basically her/my problem.

All fees incurred by the airline will still apply and her holiday is now ruined.

I think this is one of the most appaling things I have ever seen in all my years in the industry.

I can not understand if a Wholesaler has allocation and a contract with the property, how can Aggie Greys just pull the pin after they have confirmed the booking and taken payment, surely they should have to compensate clients as travel insurance WILL NOT cover any costs in this particular situation

TRAVEL AGENT SYDNEY

It seems that the government is trying to keep the whole thing quiet. Hopefully this forum has blown the whole thing open. See the following link.

buddytv.com/articles/survivor/is-survivor-he…

The last post from the travel agent is interesting. Most airfares nowadays are non-refundable so it will be interesting to see what happens.

What a terrible mess - and all for a dreadful reality tv series.

Travel Insurance will only cover costs if the supplier / wholesaler/airline you purchsed the travel through goes into liquidation/ bankruptcy.

In this case none of these things apply, the airline did not withdraw its services, it is still going as booked and the resort is still there and operating.

They do not cover outbidding on accommodation by a REALITY TV SHOW.

Hope this helps with where you all stand

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