Well management are lying to you.
I am a travel agent in Sydney and have clients who have booked and paid in full for july.
I recieved an email from polynesian blue on 14 MAR 09 to say the will not be held liable for what Aggie Greys is doing. Yes my client can get a refund for her accommodation BUT all her airfares are basically her/my problem.
All fees incurred by the airline will still apply and her holiday is now ruined.
I think this is one of the most appaling things I have ever seen in all my years in the industry.
I can not understand if a Wholesaler has allocation and a contract with the property, how can Aggie Greys just pull the pin after they have confirmed the booking and taken payment, surely they should have to compensate clients as travel insurance WILL NOT cover any costs in this particular situation
TRAVEL AGENT SYDNEY