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Buquebus ferry ticket refunds?

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Knoxville, Tennessee
posts: 2
Buquebus ferry ticket refunds?

I was recently was told by Buquebus that my ticket, which I purchased online, had been “lost”. Can someone explain what that means – how can an electronic ticket be “lost”? I was given a specific email address to write to (atcliente@buquebus.com) and explain my situation, which I did, asking for a refund. To date, I have not received any response (it has been over 2 weeks). I have not seen any bad reviews for Buquebus online, so I am baffled by this. Any suggestions for an English-only customer?

Knoxville, Tennessee
posts: 2
1. Re: Buquebus ferry ticket refunds?

Please disregard my previous post - I have received the kindest and most generous help with my situation from a gentleman at Fodors.com - a Mr. Alberto V. Gallo. Mr. Gallo went the extra mile and even called Buquebus for me, since my Spanish was very limited! Thanks, Alberto!

Destination Expert
for Buenos Aires
posts: 3,435
reviews: 47
2. Re: Buquebus ferry ticket refunds?

tnjazzgal: I am pleased that you were able to resolve your query about Buequebus. Very kind of Mr. Gallo to go above and beyond for you....

3. Re: Buquebus ferry ticket refunds?

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