I had a very bad experience with Dollar and several good experiences with Adobe.
Me venting about Dollar Rental Car;
I needed to rent a car to take my dog from the beach town of Coco to a veterinarian hospital near San Jose, about 4 hours away.
I made the reservation over the phone and the guy said they would bring the car to my house at 4:00 pm so I could load up and be ready to hit the road early the next morning. The company was given 2 cell phone numbers and my exact home address.
The guy never called or showed up and it was now 6:00 pm and I NEED a car. (My truck was in the shop, Adobe in Coco is closed by 6:00 pm, and you can't take a dog on the bus.)
I called the office to ask where the guy delivering my car was. He said he would get back to me, he needed to call him on the cell.
The guy called me who was delivering the car and started yelling at me that it was my fault "he got lost," and I "gave him the wrong phone number!"
I couldn't believe it. He had my 2 cell phone numbers, the exact location which is VERY easy to find, for a local or even a tourist, and he was yelling at me when he was already 2 hours late.
I told him to calm down and tell me what he was going to do.......I still need a car, weather he is late or not. He agreed that he would still deliver the car. (why, thank you, you're so sweet.)
When he got here, he told me that he came here about 2 hours ago, knocked on this door and no one answered. I know for a fact that that was a lie because I was here the whole time, with the door open and never saw anyone approaching the door, and the 3 dogs bark like crazy when someone comes near anyway.
I should put this as a review on TripAdvisor. I've been meaning to. That guy was so rude I just couldn't believe it. He was yelling at ME! ha!
Ok.........I vented! hahaha!
Adobe has been great to me and my friends and family that have rented cars. They are always on time, courteous, and are right there when you need them in La Fortuna when your girlfriend accidentally closes the locked door when the keys are still inside!