Hello,

Here I would like to share my experience and give my impressions of KOU BUGNY hotel on the island of pine – new Caledonia. We stayed 10 days in early January 2008. Being a French family with two children (6 years and 16 months), we selected the following bungalow 25000 fp / day. The last of 110 m2 with mezzanine proposed air conditioning, a fan on the floor, TV, DVD, living in the provision of 3-star comfort. We were housed in the bungalow No. 11.

We actually found a bungalow on an octagonal shape (3 meters aside 7.5 meters in diameter therefore 45 m2 + mezzanine floor 30m2 is already an initial deception on the surface - about 80m2 instead of the 110 announced). In our arrival, we had no home, the receptionist simply asked me if I had heard about all that she had given to the customer who preceded me in the queue. The bungalow was not ready and we had to 16:00 instead of noon. Let me just in a mess of my remarks you as much detail on lodging than on the restaurant and services:

1) housing is very bleak, there are only indirect lighting.

2) Apart from a small closet in the bedroom, there is no other storage.

3) The bungalow has four single beds on the mezzanine convenient but no, no cupboard. Everything must remain in bags

4) The room has a faulty air conditioning and the mezzanine has an old fan up (he reported the soul in 3 days and I had to get myself a fan in another room because I expect yet that leads me…)

5) The hotel provided me a cot dismantled Wood no longer had his paintings and all of the hardware being rusty and rocky.

6) There is in the lounge ("salon") no air conditioning and no fan. The heat is suffocating. There is no DVD player. The show is composed of 3 wood furniture with cushions defined as armchairs and sofa. They are neither comfortable nor aesthetic. There is no decoration on the wall with the exception of a painting of a seascape (nothing to do with the new Caledonia)

7) The bathroom has a large shower and sink. The sink was clogged throughout our stay, the valve was broken, cracked sink. There is no storage or disposal tablet for its toiletries. You are forced to take a coffee cup to plant your toothbrushes. The cleanliness and maintenance is minimal. Joints are black and greyish white stoneware is the lack of maintenance.

8) The flap toilet was broken, rusted screws in the urine. The soil showed tasks now indelible in filth and urine.

9) The walls showed spots of mold.

10) You have no broom or shovel to pick up after your sand beach. Outside a water faucet does not even have a small tube to rinse their feet after the beach.

11) The household was not necessarily done before noon, and given the lack of light, I shall spare you the details of the quality of maintenance.

12) Throughout the bungalow you will find countless spider webs, which are not new.

13) The reception dish at your disposal towels. Quick Tip, take your images. These towels are just fine and old towels, stained and worn.

14) With regard to the restaurant, it offers a limited and the quality is poor when you see the wealth of products that the sea provides. Do not wait any quality service, there was none. You wait for 1 hour dishes, they forget some. They will serve an appetiser at the same time as a main dish. But the worst is whether prices and indecent as the island has few means of restoration, they take you hostage with their prices falling every night for a family with a budget of Eve. This is a detail if the dishes are tasty! But when you see chefs cook the lobster tails at 17.00 and that you order at 20:00, I do not need caches better eating octopus it is cheaper! (Menu to lobster 5495 frs out wine / 47 euros). A children's menu (small filet of chicken fried in fat slice +) costs you anyway 1980 frs / 17 euros. It is a disgrace! We solved the problem by eating at the lodge OURE, Gite NATAWAITCH (camping decor but good quality / price ratio), or by ordering Bugnas in families on the island. At midday, the hotel has a snack around the pool. Anticipate delays! You stay on tables often not freed and after an hour, you resign a move to the counter to order a “panini” and a bad beer. The beer arrives hot at the time dessert and you will have spent the price of a tab at the shallots + + dessert wine.

15) The sea water pool is small but correct. I have never seen anyone in 10 days clean and you are swimming among the leaves and plant debris.

16) We had rented a car at the hotel. For the budget of a golf TDI / climatisation any options we had a bad LOGAN who smell mold.

I expressed my comments to the Director of the Hotel, as well as its Managing Director, Mr Lawrence BRIZARD which is the agency responsible for DESTINATION ILE DES PINS with which we moved. The latter did not even bother to check with me my remarks on the bungalow and said to me arrogant tone that if I was not happy I had to wear my complaints in writing . My comments have changed nothing about the quality of cleaning and repairs that were needed in the bungalow.

Finally, the island is beautiful, the location of the hotel between the beaches of KUTO and KANUMERA, but it is a fabulous destination for Adventurers at prices Hotel in St Tropez in France. Apparently, in talking with many customers and regulars of the same opinion as me, it seems that the quality of service delivery and was completely different before the extension work. In short I would strongly. It is not a matter of about a score that could qualify for certain breaks…… but a father who takes some time to write these lines so that others avoid having to be as him.

DO NOT GO!