I concur with all the above!
Took in the far east last October which included Singapore, KL & Penang. On the back of TA reviews I emailed Patrick & his team before leaving the UK and had an immediate reply. Rang the shop after check-in at the Yeng Keng and was almost immediately collected by Patrick's son. Friendly reception by all at the shop, eyes tested and glasses selected (my partner was so impressed she also ordered a pair at the same time!)
With the famous carrot cake clutched safely we were driven back to our hotel by the family - Hi Mrs Ung & daughter, hope school is going well!!!!!
Patrick visited our hotel the night before we left for home, for final check & fitting.
All-in-all its not Specsavers, but what you get is an unparralled service coupled with a knowledgable optician who goes the extra mile for his customers - plus its pretty good value too!