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Don't ever try Spa Secret in Batam! Dishonesty!

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posts: 2
reviews: 1
Don't ever try Spa Secret in Batam! Dishonesty!

With the price paid, we are expecting a higher quality massage and ambience. But the massage area is full of people talking to one another, even the staff there is talking among themselves in different massage room. Super noisy. Paid for a 2 hours massage but the whole massage plus ear candleing last us only 1.5 hrs. This include the showering which is optional as they do not provide warm towel to wipe of the oil. Belongings are left in the room while the toilet is away from the room. I lost my mobile phone there and requested the mangement for help and without finding out from the staffs, they insisted that there is no one who took my phone. There is no concrete solutions from the staff at all. I have to leave and catch a taxi to the ferry terminal, but i met a kindhearted taxi driver who helped me by advising me to go to the police station for help. The police is wonderful. They helped by accompanying us back to the spa center and requested for the manager to take action to search their staff's bags and lockers. But as this is 2 hours later from the spa session, do you think the culprit will still keep the phone at their locker? I am pretty upset that such a big spa place could not provide a concrete solution and prove and this led to the increase in the chance in my phone to be lost. If in the first place, they have start to check their staff, we mgiht be able to find the phone. no CCTV along the corridor and they are expecting their customer to go to the washroom and leaving their bags in the room..... worst of all, the massuers are not telling the truth when they say that after our massage, they have proceeded to another room immediately and ask us to check our belongings before we leave.... they did not do all these..... and yet the management believe their own staff instead of being neutral.................................. Dishonesty in this place.

43 replies to this topic
Singapore, Singapore
posts: 10
reviews: 29
1. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Please name the spa/resort you are mentioning in your review so first-time travelers to Batam like me can be cautioned with sleazy businesses going around there. Thanks!

posts: 2
reviews: 1
2. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Hi,

This is a stand alone spa whereby alot of cab drivers will recommend tourist there. The interior looks nice but when you start your massage service there, you will realised that it is your the decor but the place sux.

The name of the spa is called spa secret, opposite nagoya hill and near to ihotel and triniti hotel. with this kind of pricing that they offer, i believe you can get a better spa place in batam with an ease to enjoy the service that you pay for. this spa do not have cctv located at the pathway even though they are using the same toilet/shower room for male and female. So if there is any moest cases, you cant sue anyone cos the cctv will not have captured anything. this is crap place.

For the dishonesty, other than the management malfunction way of managing the case, the boss even says that he is going to call me after a thorough check and questioning of his staff and will rever to me the next day. But sad to say, no one called or email me till today. This is a way to promote the bad behaviour of their staff..... which is totally wrong.

Singapore, Singapore
posts: 1
3. Re: Don't ever try Spa Secret in Batam! Dishonesty!

i personally had a good experience at the spa secret, in fact, one of the best spa treatment i have ever tried in batam. i remember they have a locker in the room where i locked my bag and carried the key with me. (the locker key was tied to a rubber band and i wore it on my wrist)

i guess this is one of the exceptional case.

maybe u can contact them thru their website or something, to demand for the outcome of the investigation.

Melbourne, Australia
posts: 1
4. Re: Don't ever try Spa Secret in Batam! Dishonesty!

There are always reasons for me to visit Spa Secret. I personally have a very good experiende with them. The treatment ...fantastic!!! I’ve tried Coffee & fruit spa.... both are excellent. The service is really impeccable. The masseuse lady ...really good. I’ve been there few times since their opening. They have a locker with key in every massage or spa room. So I don’t have to worry about my belongings during my spa. The drink served to you in the bath were just lovely too, and thery also have the snacks that we can order during our spa session. Diz place is really my fave @ Batam!!!!

Singapore, null...
posts: 1
reviews: 2
5. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Lucky7782: Do you recommend this spa for couple. Because I had plan to go there end of October... I would appreciate your recommendation. Thank you

Batam, Indonesia
Destination Expert
for Batam
posts: 1,535
reviews: 17
6. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Oh, i didn't realize this post.

Anyway, Sabira, I would recommend you this spa. I tried the couple spa and the experience was great. I have brought many couples and friends over here and so far they loved it. I tried the fruit spa... my friends tried the chocolate ones. If only there would spend some time writing their experience here.

As per the incident the original poster stated, I would think this is an isolated case. I remember my spa took more than the 2,5 hrs stated. If they had serviced me for only 2 hrs, I would complain right there and then.

I kept my items in the locker provided and had the key with me at all time. i am a local but I still take precaution. Just to be fair, in many places/facilities/hotels that I have been to, I doubt they would account for my lost items if I just leave it in the room. If you think you have valuable items, then please take good care or don't give these poor ***** the opportunities to steal from you. Is it the management fault? In some sense, certainly they can be held responsible. But this is definitely arguable.

In any case, try it for yourself. If you are worried about losing your items, then sorry to inform you that anywhere you go to spa, you would have the same risk. Hahahhaa....

Let me know if you need other info! Enjoy Sabira

Singapore
posts: 1
7. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Hi Chandrana,

Does Spa Secret have male massage therapists? My husband and I intend to go to Batam for a massage, but he is not comfortable with a massage done by females.

Batam, Indonesia
Destination Expert
for Batam
posts: 1,535
reviews: 17
8. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Hey Ananas,

I am pretty sure they have it but I have always been massaged by female therapists there =) Let me double check and confirm with you again.

when are you coming by the way?

Batam, Indonesia
Destination Expert
for Batam
posts: 1,535
reviews: 17
9. Re: Don't ever try Spa Secret in Batam! Dishonesty!

Okay confirmed... they have male therapist for massage =)

Enjoy!

Singapore, null...
posts: 1
10. Re: Don't ever try Spa Secret in Batam! Dishonesty!

I have recently went to spa secret, batam. Massage was excellent and i love the place! I do agreed that it is a little bit crowded and noisy at the lobby/entrance area but once you are at the massage area, it is totally silent. Do agree to put cctv along the toilet area .....

Just some suggestions:

(1) couples's massage room, light should be more dimmer. Maybe they can "light" up some lemongrass or lavendar scent to let customers be more relaxed and calm during the massage session. To add on, maybe they should have a curtain(movable) in the middle of the two massage bed, im thinking like- for those who want to be in the same room but to be comfortable in the appearance of their companion.

(2)i shared the couple's room with my bestfriend(girl), i complimented her therapist; because she was asking my best friend if the massage was ok or it is too hard, can she give her a massage on the face and so forth, which i find it "comfortable" and that's what a therapist should do. Mine was good too but lack of 'communication" ... i felt like she do not have that "friendly" service.

(3) Steam room - they should provide wet towel to cover our face, when customer enter the steam room. We were seated in the room for 15min, felt suffocated after while with the steam.

Edited: 11:34 pm, December 20, 2011
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