Customer service is very important to us. It’s something that is always being talked about; though, we understand you can’t just talk the talk, you have to walk the walk. In my job, I usually hear about the best of the best or the worst of the worst and don’t hear about too much in-between. I am interested in hearing your opinions on your customer service experiences in Atlantic City, what you like versus what you don’t like. Since you guys are really the experts, I figured I could use your comments in our next meeting about our customer service efforts. We would be using your sentiments and trying to improve on different areas. (This doesn’t have to be property or location specific at all, and I would hate for this to end up just bashing certain properties or outlets.) For example, comments like “I like when a player’s lounge staff remembers my name” or “I get annoyed when employees blame something on policy” or “there aren’t enough smiles” can be helpful.
What do you think? I will appreciate any and all comments and am excited (and maybe a little nervous) so see what you all have to say.