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Amada(Revel)-Go here if you like to be treated like dirt

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New Jersey
posts: 34
reviews: 66
Amada(Revel)-Go here if you like to be treated like dirt

My husband and I live local and decided to check out the Revel. We like to go into Atlantic City and eat at nice restaurants all year long. I had wanted to try out one of the new restaurants here, so we walked around and chose Amada. It looked well decorated and had a wonderful view of the ocean.

The restaurant was empty; it was a week night around 6pm. There was only people sitting at a few tables and the majority of the tables were empty. The hostess said do you want to sit at a bar high top or in the dining room. We chose the dining room to have an ocean view, or so I thought. The hostess walked us through the bar and tried to sit us at the table furthest from the windows and practically in the bar still. We asked is there anything near the windows we could have instead. She left us standing there and walked away. Then she came back and offered us another lousy table.

At this point we had enough. We said nevermind we will eat somewhere else. We left very insulted and annoyed. I will never go back again. I guess they would rather have empty tables, then provide a nice dining experience for new guests. We went to another waterfront restaurant at a different casino and we were treated appropriately and had a lovely view.

Has anyone else had rude treatment here?

South Jersey
posts: 320
1. Re: Amada(Revel)-Go here if you like to be treated like dirt

Sounds like that hostess needs more training.

I'm curious. Did you ask to sit a specific table and were refused or

did you just ask for something "near" the window ?

If it were me and the restaurant was empty as you indicated, I would have pointed out the table I wished to be seated at. If my request was refused with no good reason, I would have left.

New Jersey
posts: 1,322
reviews: 23
2. Re: Amada(Revel)-Go here if you like to be treated like dirt

This type of thing always annoys me. On our last cruise, we went into one of the main dining rooms one day at a somewhat off hour. There were only about 10 tables occupied when we got there meaning about 100 tables were vacant. They chose to seat us at the very back right next to the doors to the kitchen. Then they seemed really annoyed with us when we asked to be moved. The place was empty. Why put guests at the worst table in the place?

New York City, New...
posts: 748
reviews: 1
3. Re: Amada(Revel)-Go here if you like to be treated like dirt

If it's any consolation, there have been reports of "term limits" for AC employees.

Don't know if that led directly to poor service, but the good news is , if you wait a few years this employee and/or such an establishment may not be there when you return.

Newport News
posts: 375
4. Re: Amada(Revel)-Go here if you like to be treated like dirt

There are designated tables for the servers. It might be the hostess want to direct some customers to certain servers. It's just my guess.

New Jersey
posts: 1,322
reviews: 23
5. Re: Amada(Revel)-Go here if you like to be treated like dirt

"There are designated tables for the servers. It might be the hostess want to direct some customers to certain servers. It's just my guess."

I think that is often the case. It just isn't very good customer service. We've had it happen at other restaurants, too. We just politely ask to be seated in a better location and point out where we'd like to sit if we have a preference.

Egg Harbor Twp, NJ
Destination Expert
for Atlantic City
posts: 5,413
reviews: 43
6. Re: Amada(Revel)-Go here if you like to be treated like dirt

My mother was a waitress many years ago before her passing and I learned that there were two ways of sitting customers where she worked. Some nights they were assigned "stations" and the hostess had to give each waitress the next customer on a rotating basis in their assigned station. Other times they were on "turns" so the next customer got whoever's turn it was at the next available table no matter where that was. Sounds like the restaurant was using stations and the next up station was not near the window. With that being said I still think if you insisted on a window seat and it was open you should have been given that but the hostess might have just have been following the rules set up by management.

Edited: 4:13 pm, April 20, 2012
Philadelphia, PA
posts: 1,411
reviews: 1
7. Re: Amada(Revel)-Go here if you like to be treated like dirt

Not at all the treatment I received there. But I agree with you that sounds pretty dumb on its surface, one of the attractions of their dining room is the ocean view.

new york
posts: 327
reviews: 2
8. Re: Amada(Revel)-Go here if you like to be treated like dirt

That kind of thing is just plain dumb. I understand about servers' stations, and turns, and all that, but once the customer asks very clearly to be seated by the windows, the customer's request should override those considerations. It's happened to me (not at Revel) and it's kind of laughable when, in a nearly empty restaurant they try to seat you at a less than desirable table. We just politely point out the one we'd prefer, and usually get it. Can't always blame the host/hostess, they're probably given orders like "Try and get the early customers to bad tables, so the later ones will be happy" or something stupid like that.

GardeniaPalm
posts: 2,223
reviews: 23
9. Re: Amada(Revel)-Go here if you like to be treated like dirt

Could be the server station thing. Turns are really better.

posts: 277
10. Re: Amada(Revel)-Go here if you like to be treated like dirt

OP please contact the manager of the restaurant and let him know of your experience. My wife and I recently went to a newish restaurant (not in Revel) and had an issue with the hostess. I immediately asked for the manager but he wasnt available so we left and went to our room as we were staying the night in this casino.

After about 15 minutes I called down to the restaurant and got hold of the manager. I explained how the hostess dealt with us and how because of it we left. He couldnt have been more apologetic and then offered us dinner on the house. We accepted and felt he handled the situation very well.

Again I recommend contacting the manager. He needs to be aware of what is going on before things can change. If he is a pro I bet he offers you a comp meal as well.