My friend told me about this airbnb website and as I was trying to find an apartment for a week in Dubrovnik , I decided to give it a try, HUGE MISTAKE! I lost €100 within 48 hrs for reservations I have never made.
First I found this rental called "rooms old town" from an owner named Piero, as I have used other websites like hotels.com, booking.com, I asked for availability of the last week in August ( I asked last week, end of July ), the next thing I know that my reservation was confirmed, I looked at it and found that it was a room with a share bathroom , I quickly replied to the owner and told him, I did not want a share bathroom but want a room with private bathroom as he listed in the site, and of course I cancelled the reservation . Little did I know that they already deducted €30 euro from my credit card.
Then the owner replied back saying that the private room was only available for the 1st, 5th,6th and 7th night and asked me to move to another room in between , I immediately replied that I did not want the room as I had no desire to move 3 times during 7 nights stay.
The next day there was an email telling me that the reservation was confirmed and my credit card was charged. Then again, I cancelled the reservation and found that my credit card was charged for another €70 ! Of course , I emailed the owner and the website and told them this was totally ridiculous as I have never made any reservation and merely asking questions. I have made it very clear to the owner that I did not want to move from room to room!
Someone from the website emailed me back stating that it was "company policy" and never explain to me why I was charged even if I did not make the reservation. Their attitude was " tough luck, you sucker!"
I felt totally being cheated and am furious of these kind of scam! How unethical these people can be!
The website never again send me any reply and the owner of this property said that "don't worry, they will refund you since you cancel almost a month before , they only deduct when cancellation is within 5 days." I do not know if the owner really did not realize of this total scam or he is actually working with this website to rib people off.
I have now lost €100 by asking availability of a room one month before my travel date.
Can anyone give me any suggestion of what I should do?