I am writing this post to warn people away from using www.cuscocity.com to purchase tickets to Macchu Picchu.
I purchased tickets for Macchu Picchu and Huayna Picchu on 2/28 through Cusco City, as did my friend. We spent $256 each, so it wasn't exactly pocket change they stole from us.
Since the date of purchase, I have contacted Cusco City repeatedly to inquire about the status of my tickets. Each time, I was told a different story about why I hadn't received them:
-- Paypal hasn't transferred the money yet
-- The government hasn't issued the codes yet
-- Their system is down and didn't generate the pdf
Each time, was promised it would be resolved immediately. And to be honest, then I would get busy with other things and not think about it for awhile, until one day it would cross my mind again and I'd call once more to see where my tickets were.
I'm now two weeks out from my trip, so there's a renewed sense of urgency. I called earlier this week, and for the first time was told that "Paypal has frozen the funds and we never received them so your order was cancelled. You were notified in April." Um, no I wasn't. And I've talked to them several times since then. "Ed" or "Fernando" or "Enrique" (he's used a different name each time I've talked to him, but it's obviously the same person), then pretended to have a conversation with Paypal and a coworker (funny how he gets Paypal right on the phone, but when I call I'm on hold 30 mins), and comes back to tell me I need to dispute it with Paypal so they will "release" the funds."
Well, I called Paypal and they told me that's a pile of bull. Cusco City got paid in February. I then called MP to see if tickets were ever issued to any of our passport #'s. They weren't. So, Cusco City collected $512 via Paypal from my friend and I in Feb and never bought tickets.
I've called Cusco City asking for my money back repeatedly since then. They claim they never got paid and therefore, will not be issuing tickets or a refund.
Some gems from our conversation should give you an idea of "Ed/Fernando/Enrique's" level of professionalism:
1. "Are you a voice recognition specialist?" (When I told him that I knew it was him I had spoken to repeatedly)
2. "Do you not understand English? Do you need me to write it down and mail it to you?" (When I told him I didn't believe Paypal had "frozen any funds".
3. "Goddamnit, you can call the tourist police, you can call the FBI, I don't care. Quite being a crybaby."
They have screwed many people. See this thread --> tripadvisor.com/…51336297
I've started a dispute with Amex. Too late to do it with Paypal. They are thieves. Do NOT do business with them.