Thank you for reply. I will pass this information to my son. I have family travel insurance which applies, when I pay portion of a plane ticket with credit card. This time I got the full ticket with points so he is just coverd in case of medical emergency. His Backpack was full of clothes for poor children, so I hope he will get it back when he is still in Kenya to give it to the needy.

He will need to get receipts for everything and then document this for his insurance company they are very strict.

We had a nightmare one xmas in Nairobi, which to be fair was not KQs fault, but tryingnto get through to them and get any sense was a nightmare. I wouldnt be surpised if his luggage had arrived, this happened to us when 2 cases were there and we were told they were not. To be fair our others were lost in France but still.... I would contact the station manager at Nairobi he is lovely and ask him personally to assisit. Also check that the cases have not actually arrived because again this happened to smeone we knew last year and they were sat at Malindi airport for 3 days.

He should get whats called first assistance from KQ but Kenya is not cheap so this will not go far. Good luck!

Update. October 4 my son received money from Kenya Airways for his lost luggage, which was never found. It took hundred of emails and phone calls. My son did not have travel insurance. We had to present receipts for lost items. My otherwise stupid habit of keeping every bill came handy this time.

My son did not have much to wear in Kenya but he loved the whole experiance.