In March of this year (2013) six of us took 2Afrika's 13 day Kenya and Tanzania safari. We booked with a special rate that included airfare. Hands down, the pricing was the most amazing offer. I'll elaborate, but I can quickly summarize that the entire trip was the trip of a lifetime on all counts and 2Afrika did a great job for us.
A few weeks before departure we were antsy when someone in our group discovered some of the questionable reviews on here and on the BBB website. However, when we really looked at the dates that were involved, etc. it was obvious that over the past five years there were only a few mishaps with a couple of groups, and literally everyone in the group posted their own private complaints, making it seem like the issues were much greater. I can't speak for their experiences, but I can speak for ours, which is recent as of March 2013. (Note that we were actually traveling during the election, which made it prime for problems... but none occurred!)
First of all, the air travel was correctly booked and we immediately received confirmation and thorough documentation. Our flights were without delay, and when we landed we were promptly greeted by our extremely friendly tour company. When we arrived at our first hotel, we were briefed thoroughly and given a written outline of exactly how our visit in Kenya would go. The hotel staff were warm and friendly and our accommodations were very comfortable. And this is how it was throughout our stay in Kenya. We traveled to several game reserves and lodges and everything was on track and spectacular and everyone we encountered was warm and welcoming. We saw dozens upon dozens of wildlife species, quickly marking up our field guide and shooting photo after photo. Our encounters were up-close and thrilling. Everywhere we slept we were very impressed with the food, comfort and staff. We transferred midway through the trip to Tanzania, which we liked even better; gorgeous landscape filled with an array of wildlife. We changed tour companies for Tanzania, but the hand-off was handled without a single hiccup. The 2nd guide was really good, not as exceptional as the first guide, but still good. And while we were comfortable in Kenya, the lodges and the views they offered were breathtaking in Tanzania. The Serena lodges are each so unique and embrace the land in panoramic splendor. Everything... I mean absolutely everything was handled as promised. Ken Hieber of 2Afrika knew our trip was in celebration of some birthdays, so along the way he arranged for small birthday cake surprises for the honorees in our party. What a great treat that he didn't have to go out of his way to do for us. This shows his care and attention to giving his guests a memorable life experience.
I want to offer a word about Ken and his pre-safari communication. It seemed as if we had some disruptions in our ability to get information during the winter months when his city was in a black out. I will confess that in light of posted reviews this made me really nervous. Finally, he was squared away and he held a phone conference with all six of us in the party and spent more than hour walking us through the entire trip. He would have spent two hours, or as long as it might take, to be sure we were informed and prepared. He was warm, friendly, insightful and patiently answered absolutely every question we had without ever making us feel stupid or silly. Quite the opposite, he made us feel understood and supported. His people skills are excellent, when you talk with him. HINT: Everything you need to know is in the very detailed and explicit instructions he gives you when he sends you your confirmations. Really read through them! Now that the safari has passed, I realize that though we had questions... everything we needed was spelled out clearly for us and IT WAS SPOT ON!!
The bus transport from Kenya to Tanzania was acceptable and premium as compared to what the standard "bus" transportation in that region entails. However, for this group of spoiled, middle-aged couch potatoes, it was a little grittier and took a little longer than we wanted. Consequently, we worked with our 2nd tour company to charter an independent van that took us directly back to Kenya and to the airport. That's more of a commentary on us than the arrangement, however, and the tour company and the van service were splendid.
If you are considering booking your safari through 2Afrika, I would tell you that our trip was close to flawless, and we are all very pleased. I recommend them highly and could not be happier with the incredible experience created for our group that will stay with us for the rest of our lives.