I just came back from a 5-day trip to Kenya, which included a 4-day safari and 1-day tour of Nairobi. The safari was great! The final 24 hours of my trip? Not so much. Like most of you, I am a seasoned traveler, so I make sure that I dot all of my I’s and cross all of my t’s before any trip, especially because I am a solo female traveler. Of course, I overlook some things from time to time, but I own my mistakes and the tour operators that I have worked with over the years have done the same. Cuz after all, we’re all adults, right?!
On this particular trip, I printed out all of the pertinent information that I would need so that I would be able to review what was planned and would also be able to identify any discrepancies in that plan. You can see where this is going…On the penultimate day of my trip in Kenya, which also happened to be my birthday, I returned to Nairobi from my safari and discovered that there was an apparent discrepancy/misunderstanding/miscommunication/etc. about what had been agreed upon before my arrival with regard to where I was going to be staying that night. While trying to sort this out with J. N. Njoroge, the man with whom I had been corresponding and collaborating about this trip from Day One through Wago Wago Car Rental and Safaris (a.k.a Wago Wago Safaris and Car Rental), he insisted that I did not ask him to book a hotel for my final night in Nairobi. Of course, this was the one piece of information that I had neglected to print out and bring with me, so I just decided to suck it up, salvage what was left of my b-day, and spring for a hotel on my own dime, primarily because I did not have conclusive proof to refute his claim…and when I returned from my trip, I realized that I had been in error and I emailed him to acknowledge my error...
The next day (my last day in Nairobi/Kenya), the driver came to pick me up for my city tour and HE asked ME where I was supposed to go!?! I referred to the itinerary that I had brought with me, told him what I wanted to do, and even eliminated one of the places because I had seen enough giraffes in the Masai Mara and was okay with not going to the Giraffe Center. So, the day was going along fine, and then when the tour was essentially over, I asked (again, cuz I had already asked in the morning and the driver said he’d have to check) how I was getting to the airport , and it finally occurred to the driver at that point to call Mr. Njoroge. He did and Mr. Njoroge proceeded to insist that I had not paid for transport back to the airport. Well, I had the print-out of that email in my hands (cuz in my past experiences, the one thing that tends to fall through the cracks is that pesky airport transportation!) and read it to him, but more importantly, why would I pay for transport FROM the airport (which was not a problem) and not back TO the airport?? Anyway, the long and short of it is that as I tried to explain to him that I had the email print-out that not only said that transfers were included, but also said that I was supposed to have had lunch at the Carnivore Resturant (which didn’t happen, which disappointed me because I was looking forward to that), though that was a slightly-minor detail. As I was trying to explain all of this to him (in a calm, rational voice, cuz, as I mentioned above, we’re both adults, presumably…), he rudely barked, “don’t waste my time!”…and then he hung up on me…
I subsequently bought a phone card to try to call him back on the driver’s phone (so I wouldn’t use the driver’s minutes) and Mr. Njoroge refused to answer the phone. He called the driver back a few minutes later, refused to talk to me (even though the driver said he tried to encourage him to do so), and said that I would have to pay 1500 Kenyan Shillings (approx. $20USD) to be transported to the airport…well, the minute he told me not to waste his time and hung up on me, I decided that I was no longer his client, because that was completely unprofessional and I was not paying for verbal abuse. And I definitely was not giving him anymore of my money, so I had the driver take me back to town and I got a taxi to the airport for about the same amount.
Thankfully, the first 4 days of my trip went well and I enjoyed the planned activities that actually happened according to plan. But I should have known that something would go wrong, especially when Mr. Njoroge emailed me shortly after I sent him my deposit for my trip and asked if I would buy him a hat from a website (he sent me the link and his hat size) and send it to him (oh, and he also said that he would reimburse me). I don’t know this man, and even if I did, that is a highly unprofessional request for a complete stranger who is in a BUSINESS to request of his client! And while I stalled him about whether or not I could purchase the hat before my trip to Kenya, I obviously didn’t buy it for him. I never had any intention of doing so, but didn’t want my saying that I wasn’t going to buy it to affect my trip in any way. So I can’t help but wonder if this behavior towards me was in retaliation of my decision not to buy him the hat…if so, that’s reflective of the juvenile behavior that he displayed on that last day of my trip!
Anyway, I would highly encourage you to NOT use Mr. Njoroge's services and, by extension, Wago Wago tours, which provides tours throughout East Africa!
Thanks for your time!