We note with concern the issues you have raised regarding your recent stay at our Bolton White hotel, Abuja. We at Bolton White hotel take the issues of hospitality, care and services to our highly esteemed guests very seriously and would leave no stone unturned in getting the very best of care and services to our numerous guests.We assure you that even though there may have been an oversight in those issues you mentioned regarding the ways they were handled, it certainly is not the norm and standard of practice in our hospitality business. We are deeply sorry for your discomfiture. The staff who handled your check in may have inadvertently taken you to the aspect of the hotel that was not in use and had been set down for repairs and refurbishing works, which may be as a result of overflow of guests and may have overzealously made use of those rooms.
The hotel had indeed intimated guests that the restaurant would be briefly out of use in those days of your stay for reasons of repairs and refurbishment in order to serve you and our esteemed customers a lot better.
We assure you that your review have been noted, we are doing our utmost best to make improvements and we have trained and retrained our staff in all the essential areas that occasioned the sort of comments you made in your review, in line with modern hospitality service and best practices of any 21st century hotel. Check us out on your next trip to Nigeria. We have pictures of our hotel rooms and various treaties on our website. The taste of the pudding is its eating. A trip to our website will intimate you of this.
Rest assured that your next visit will meet with great hospitality services that far surpass your wildest imagination.
FACTS SPEAK FOR THEMSELVES.
We have always been known for high standards of care and hospitality.
Another visit to the hotel will certainly meet with the most wonderful and pleasant surprises. We will ensure that your next visit will be a very comfortable and memorable one and we shall make up for the lapses you may have experienced.