I have been traveling for more than two decades and have had the pleasure of visiting several dozen countries. I've arranged some of these trips myself and others through travel agents or tour companies. I've never received such bad service and performance as I did with 2Afrika.
My group went to Tanzania in 2010. I will stress that the people of Tanzania are amazing and perhaps you can book directly with Ranger Safaris, who were wonderful, to experience that great country.
Back to 2Afrika . . .We booked our trip six months out in order to get the best price and make sure all the arrangements were done well in advance. We paid for our trip within a couple of weeks of booking the trip. After we paid, we got the runaround. The trip went on sale right after we paid and our group was told that the "sale" price for the safari would be honored and our price would be adjusted accordingly. When we tried to follow up on this issue, the response was always the same from Kenneth Hieber- I just need a few weeks because we are so busy. I didn't mind this answer four months out, but it was really distressing three weeks before the trip. Shortly before the trip Kenneth told the group he had never promised a refund or sale price! After many more phone calls, we finally received a small refund, between 4-5% of the cost of the trip. We'll never know if we got the price we were supposed to.
More distressing was the fact that our flights were not booked until the last minute. As I mentioned earlier, our group booked the trip six months out. Yet, those of us needing U.S.domestic flights still did not have flight information or tickets three weeks before the trip. When we finally received the domestic flight information we were distraught to find out that (1) the flight was not booked as a connection to the international flights (thus, we'd have little recourse if the international flights ran late), and (2) Kenneth had booked us on domestic flights that were within two hours of our international flights, making the flights nearly impossible to catch. Only after multiple daily phone calls did we finally get the flights changed to time tables that were workable. Of course, because they were booked so late, we had long layovers.
When we encountered severe weather the day before our trip was scheduled, we simply got an e-mail saying that we should check to see if our flights were cancelled. Our group had to spend hours the day before the trip rebooking domestic flights with no help from 2Afrika.
We also had a problem with the flights within Tanzania. The travel guides there told us 2Afrika long had been told (at least a month earlier) that the flight schedules had changed, but 2Afrika did not rebook our flights on another carrier. We basically lost almost a day of our trip due to this failure to act.
It took multiple calls to ever get an answer from Kenneth or anyone else at 2Afrika. A conversation about two-three weeks out from our trip, sums up the problem with the company: When I inquired as to why our group had not yet received our tickets for our trip, Kenneth chuckled, and said "I've got someone leaving in two days that doesn't have her flight information." Enough said.
Be all means, enjoy Tanzania and other countries in Africa, but please use a travel company other than 2Afrika.