I have contracted a company (very well rated on this site) for a three day desert trek-Fes, Merzouga, Marrakech. The owner sent an itinerary, inclusions, exclusions and costs via email. I agreed and he asked that I wire him a 100 euro deposit to secure the reservation which I did. He wrote me telling me that he received the transfer and since his bank charged him 15 euros, I have only paid 85 euros and will have to pay the 15 euro commission in addition to the balance of the tour cost.
By my way of thinking, he shoud not be charging me the 15 euro commission. This was not included in the email which outlned the details of the trip. Also, when I wired the money, I had to pay a fee to my bank. He should have to pay the fee to his bank. That is his cost of doing business. The same way, if he accepted credit cards, he would pay any charges he has agreed to with the credit card company.
So, two questions. Am I right to think that his request out of line? If so, how should I handle this so we don't start our trip off on the wrong foot and have it affect our whole trip? (By the way, does one usually pay the balance at the beginning of the trip or the end?)
Thank you so much in advance. We leave in a day and a half.