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Ibis Casa Voyageurs denied online reservation

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canada
posts: 29
reviews: 5
Ibis Casa Voyageurs denied online reservation

I'd like to reserve 4 rooms at Ibis Cas Voyageurs via the ibis website. My request was denied due to "bank" problem. I had already called the credit card center to notify them about my Morocco trip, and they assured me my credit card is problem free. I tried 4 times at the ibis & accord websites and was denied every time. I called once but the people answering the phone didn't speak English. My email was never replied. Should I send a fax? I dont want to book through other booking sites as they do not offer the early bird rate. Pls advise what I can do to secure the reservation. Thanks.

marrakech
Destination Expert
for Morocco
posts: 6,900
reviews: 60
1. Re: Ibis Casa Voyageurs denied online reservation

Hi,

Why would you expect the people who answer the phone to speak English? You may as well send a FAX or just keep trying to email but it does sound like your bank is causing a problem so make sure they have authorised payments to be taken in Morocco.

Marrakech
Destination Expert
for Marrakech
posts: 3,249
2. Re: Ibis Casa Voyageurs denied online reservation

Do you have the correct type of bank card for the website?

When I book flights with BA their website doesn't accept my type of bank card. I wonder if you are having a similar issue.

canada
posts: 29
reviews: 5
3. Re: Ibis Casa Voyageurs denied online reservation

I used a MasterCard to pay for the reservation. I called the MasterCard centre already to notify them about my Morocco trip. Payment in Morocco is authorized. I didnt expect the people who answered the phone to speak English. Since I dont speak French or Arabic, I just hoped that they can speak a little English so that I I can book the rooms via phone..

4. Re: Ibis Casa Voyageurs denied online reservation

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canada
posts: 29
reviews: 5
5. Re: Ibis Casa Voyageurs denied online reservation

Thanks John. I want to book through ibis website because of the early bird rate. Other booking sites just do not offer the rate.

6. Re: Ibis Casa Voyageurs denied online reservation

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