We missed our early morning flight from GUA-LAX on Monday, 2/25, due to unusually heavy traffic from Antigua (usually a 45-60 min drive that took 3 hours).
Our friend drove us back to Antigua. Because I did not want to risk missing the next day's flight I decided to book a hotel room in Guatemala City for that night. Lo, and behold, Walmart was having a conference which meant that EVERY HOTEL ROOM in the city was booked.
However, I did find a place on Hotels.com called La Residencia del Sol in Zone 9. The site "shouted" that they had "ONLY TWO ROOMS LEFT!" so I hurriedly booked one..
We left Antigua (again) around 8 pm for the hotel. Upon arrival, we were told that they never received our reservation. Yet, my husband clearly saw the hotels.com email on the manager's desktop!
He said they had no rooms. Period. And he was VERY rude about it. We called hotels.com (on our dime) and they were very confused. Eventually I was told that they'd book us into a comparable hotel in the same area.
Knowing what the situation was with the convention, I pulled out my Moon Guide and started contacting hostels. We literally found what I believe was the last available room in the city.
Over an hour later, out of curiosity, my husband called Hotels.com to point out that we'd never heard from them. We were told that they had no one on staff who spoke Spanish but were booking us into the Hotel Tatachino in Mixco. Not the same area at all!
I've learned that you can't trust online hotel sites.In retrospect I should have called the hotel in Guate rather than trust that hotels.com actually had the rooms they advertised.
I will NEVER use hotels.com again. I felt their service was horrible, and they didnt seem to care that we were stuck in a relatively dangerous city, at 10 pm, with nowhere to go.