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How to see a doctor

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Colchester, Essex
posts: 154
reviews: 94
How to see a doctor

My daughter is in Krakow for a few days and has emailed to say she is unwell. Can anyone tell me please how she goes about seeing a doctor or someone who can advise her? She speaks no Polish, by the way, only English.

Thank you.

Kraków
Destination Expert
for Krakow
posts: 565
reviews: 2
1. Re: How to see a doctor

You need EHIC card to use the national healthcare system in Poland. This card lets you access the same doctors locals would use (she would need directions to the nearest clinic anyway).

nhs.uk/NHSEngland/…about-the-ehic.aspx

You may also try Medicover (this is private company, they have centres in Kraków, I am not sure what is their policy for people who are not a part of their healthcare program, but it's still worth a try.

medicover.pl/en/454,addresses-and-telephone-…

Nowy Sacz, Poland
Destination Expert
for Poland
posts: 4,023
reviews: 42
2. Re: How to see a doctor

Does your daughter's travel insurer not have a helpline?

Wroclaw, Poland
Destination Expert
for Wroclaw, Poland
posts: 3,216
reviews: 107
3. Re: How to see a doctor

If your daughter does not have EHIC card with her then there are two ways, first is to use her travel insurance (if available), second is to have private appointment (prices differ, usually 100-200 PLN).

Nowy Sacz, Poland
Destination Expert
for Poland
posts: 4,023
reviews: 42
4. Re: How to see a doctor

Health providers who are working under the state healthcare scheme are marked with the NFZ logo. Doctors surgeries are open from Monday to Friday, from 8am to 6pm. After 6 pm on workdays, weekends and on holidays a 24 hour-medical services is provided by various health units contracted by the NFZ. Addresses and telephone numbers of health units providing 24-hour-care are available from the NFZ.

EHIC re-imbursement

Your European Health Insurance Card will enable you to access state provided healthcare at a reduced cost or sometimes free. It will cover you for treatment that is needed in order to allow you to continue your stay until your planned return. It also covers you for treatment of pre-existing medical conditions and for routine maternity care provided the reason for your visit is not specifically to give birth.

How to claim refunds

Reimbursements are claimed from the NFZ office in Poland.

If you have had to pay for the cost of your care and have been unable to claim a refund during your stay in Poland you should contact the Overseas Healthcare Team (Newcastle) on 0191 218 1999 (Monday – Friday, 8am – 5pm) on your return to the UK. However, this process will take longer than claiming for a refund in Poland.

Krakow, Poland
Destination Expert
for Krakow
posts: 2,696
reviews: 10
5. Re: How to see a doctor

This happened to me - tell her to call Medicover (+48 500 900 500) - they have English-speaking doctors in Kazimierz who will see her pretty much straight away. They're private so you don't need a medical card. The cost of a consultation is about 100zl. She'll also have to pay 100% of any prescription, but it's unlikely to be anything major.

Don't bother going through the NFZ (Polish national health service) - the paperwork is a complete pain.

Colchester, Essex
posts: 154
reviews: 94
6. Re: How to see a doctor

Thank you all so much for your help - much appreciated by both of us!

Kraków
posts: 7
7. Re: How to see a doctor

What's unwell of your doughter? I find good specialist if you want... :)

Colchester, Essex
posts: 154
reviews: 94
8. Re: How to see a doctor

Thank you, but she has seen someone and is starting to feel better

9. Re: How to see a doctor

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