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Ace car rentals

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australia
posts: 68
Ace car rentals

Hi guys just wondering if anyone has used this company they seem to be a bit cheaper than the other rental compaies, just wondering what they are like or can anyone recommed cheap and good rental company cheers

73 replies to this topic
Wellsford, New...
posts: 1
reviews: 66
21. Re: Ace car rentals

I concur with all the contributors who recommend people stay away from Ace Rentals in Cairns. We have just had a bad experience with them and will not be using them again. We arrived at the Cairns office to return our car early last Sunday to ensure we got to the airport in time. There was an Ironman event on and there were traffic delays, road closures etc. For one hour we were led to believe the pick-up van was on its way to the office before being informed it had in fact just arrived at the airport. The person in the office passed off this off as something he was not responsible for (no apologies etc)and would not allow another staff member to take us to the airport in a company car or pay for a taxi. We paid for a taxi ourselves and arrived barely in time for final check-in. When we picked up a car at the beginning of our holidays we had to be given another car as our original one could not be found. That car only had a 3/4 full tank so we had to return to the office to notify Ace of this. Whilst waiting on the Sunday, one of the staff members was having an extremely heated phone conversation with a customer which was clearly audible. When he got off the phone he proceeded to tell another customer about what a hard day he was having and how that particular customer had been ringing him since he had arrived at work plus details of her complaints. Not very professional. We have sent an e-mail to Ace head office with a copy to the Cairns office. So far no response.

Ballarat
posts: 1
reviews: 1
22. Re: Ace car rentals

We used Ace in Cairns over the last few weeks and would highly recommend them. Their price was MUCH cheaper than other car rentals and their staff (especially the drivers) were VERY friendly and experienced. We did have $3,000 held against our credit card but that was reversed within 1day of returning the car. They were very busy - which is a good sign. The camry was 2 years old and had a number of scuffs and scratches. Just make sure you check over it and record the marks before leaving. We will be using ACE over other rental companies in the future. Why pay MORE than twice as much for car rental just so that you can drive a brand new car?

posts: 1
reviews: 4
23. Re: Ace car rentals

Jus t be wary if you have not used them before?..... If you search on cairns airport you can book the car but understand there is a shuttle bus to cairns...service was good but found it deceptive that I searched on cairns airport so I could collect and return there only to find I had to get the shuttle bus. As the last shuttle bus was 4.15 and later flight this did not suit then they wanted to charge 30 for leaving at airport. Such a shame I feel this way as rest of service was good.

Singapore, Singapore
posts: 1
24. Re: Ace car rentals

This was the first trip to Australia which we decided to rent a car. Booked a car with Cruisin Oz (Picked up the car at Oz Brisbane and returned to Ace in Sydney) via http://brisbaneairportcarhire.net.au/ - this was our first mistake because we bought an insurance from the website which not belong to Ace. When returned the car in Sydney, the staff found some scratch marks on the rear bumper and immediately charged us for AUS3000 on our credit card while pending to the actual repair cost (which is still unknown after 1+ months). This is completely out of mind and we have been continuously chasing the customer service but nothing is done. Can't proceed with the claim to third party insurance without the original tax invoice. Very helpless and disappointed with the service & experience. The staff were very rude too.

Advice: Never book via third party website and never never buy third party insurance.

25. Re: Ace car rentals

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26. Re: Ace car rentals

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27. Re: Ace car rentals

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28. Re: Ace car rentals

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29. Re: Ace car rentals

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Sydney, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
posts: 19,336
reviews: 58
30. Re: Ace car rentals

7 identical posts on two threads?

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