Bad experience with Thrifhy Cairns,
I have hired a car for 15 days to travel from Brisbane to Cairns. Everything was well arranged by Cardelmar Germany. Unfortunately one of the last days a stone hit the front
window of the car. The result is a small crack in the windshield. I reported this nicely to Thrifty Cairns when returning the car. We had to pay 55 Aus Dollar and Jason, one of the employees of Thrifty Cairns, told us that everything was paid. We received a payment bill and also a damage report. Suddenly after 1 week 126 aus dollar was billed at our credit card
When I called Thrifty Cairns the manager told us that Jason made a mistake because the front window had to be replaced completely. But as said before, when we brought the car back Jason told us that after payment from 55 aus dollar everything was ok. The company responded that Jason was not qualified and could not estimate the damage to the front window professionally. If so, Jason should work at the car return department.
At the moment I am in contact with my insurance company. I hope they will arrange everything, but in the meantime I am quite upset about the way of doing business and the lack of communication by Thrifthy Cairns.Edited: 7:59 am, March 16, 2011