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Thomas Cook Check in

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Dherynia, Cyprus
posts: 291
reviews: 7
Thomas Cook Check in

Little warning for you. Checking in at Larnaca airport yesterday. 10 check in desks for our flight(s). So far so good. However, 3 not staffed and of the remaining 7, 3 were for priority booking only. End result, huge queue for the standard check in, and absolutely no-one using the priority booking desks.

45 minute wait in uncomfortable heat while 3 check in operators sat and twiddled their thumbs. I asked a TC rep if it wouldn't make more sense to have at least 2 of the priority staff man the normal desks but he said it wasn't up to him. We could of-course use the priority desk for a fee of £10 per person.

Tried to email TC this morning but "due to an upgrade we can't email them for 2 weeks". So next best thing - a bit of a vent on here to highlight a cynical money making scheme which actually backfired on them as thankfully no-one in the queue would take the bait.

Torpoint, United...
Destination Expert
for Larnaka, Limassol, Cyprus
posts: 4,782
reviews: 74
1. Re: Thomas Cook Check in

We had that problem last month, Hermes staff would not let people check in until dead on two hours before the flight, even though the girls were sat at the desk good job we were first in the queue they were so slow good job we never had a sun or wed flight going through security was just as slow. I was mad as I had booked the lounge as a surprise for my husband part of his birthday pressie. In the end we had the lounge for one hour as we had to be at EJs departure gate 30 minutes before take off.Julie

Kent, England
posts: 689
reviews: 36
2. Re: Thomas Cook Check in

We had the same experience as you last Wednesday except we were flying with Monarch. We were over an hour in a very slow moving queue, tempers were getting very frayed as it was hot in there as well. We had already been delayed by the closure of the motorway in the forest fire, so was quite a stressful experience. Not sure what these airlines think they will achieve, apart from making a few extra quid from the "priority" queue, everyone else seemed totally cheesed off about it.

3. Re: Thomas Cook Check in

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