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Ray Bezzina Car Hire

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London, England...
posts: 2
Ray Bezzina Car Hire

I am not at all happy with the service we received from this company. Although we cannot fault the car we finally got, its condition or reliability, we have a lot of complaints with the service. When hiring the car we went to the location but there was no-one there to give us the keys to our car. We had to go back into the airport to inform the agent of this and had to wait for nearly an hour before finally getting a car.

We were overcharged for a full tank of petrol which the car did not have and although we were promised a refund this has still not been received. They have also taken additional money from our credit card this month even though we hired the car in October.

1. Re: Ray Bezzina Car Hire

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Removed on: 7:42 am, December 18, 2012
2. Re: Ray Bezzina Car Hire

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Removed on: 7:41 am, December 18, 2012
London, England...
posts: 2
3. Re: Ray Bezzina Car Hire

This is a first post because I do not normally see fit to complain, but this time I am so annoyed, especially about the failure to get a promised refund , I even have the agents signature on the hire agreement agreeing to a refund. And now the extra amount of money taken for no reason.

Edited: 1:25 pm, December 17, 2012
4. Re: Ray Bezzina Car Hire

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Removed on: 7:42 am, December 18, 2012
5. Re: Ray Bezzina Car Hire

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TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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Removed on: 7:46 am, December 18, 2012
Manchester
posts: 680
reviews: 3
6. Re: Ray Bezzina Car Hire

Maureen,

Where and when was your stay in Malta? Had you pre-booked the car, or did you just take out the hire at the airport? If you hired the car at the airport, what was the name of the company that hired you the car?

7. Re: Ray Bezzina Car Hire

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Removed on: 9:12 am, January 28, 2013
8. Re: Ray Bezzina Car Hire

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Removed on: 9:07 am, January 28, 2013
UK
Destination Expert
for Florida
posts: 38,899
reviews: 22
9. Re: Ray Bezzina Car Hire

Maureen, contact your credit card company immediately or you will be time barred from a complaint.

Ask for a charge back for all extras that should not have been charged fromt he petrol to the recent charges.

10. Re: Ray Bezzina Car Hire

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TripAdvisor staff removed this post because it did not meet TripAdvisor's forum posting guidelines with regards to family-friendly language and/or subject matter. We will remove messages or topics that contain objectionable language and images (avatars or links to pornography), including but not limited to profanity, obscenity, vulgarity, pornographic literature, racial slurs, hate speech, personal insults, hostile comments and threatening language.

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Removed on: 8:36 am, January 28, 2013