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holidayugo.com transfers?

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edinburgh
posts: 80
reviews: 147
holidayugo.com transfers?

Anyone heard of this crowd? They say they'll do a shuttle transfer for two of us return for £26. Am only hesitating as can't find any mention of them (except their own site) either on TA or elsewhere. Found them via Travel Supermarket. Cheers.

Devizes, United...
posts: 39,282
reviews: 309
1. Re: holidayugo.com transfers?

Hi there

Is that twenty six quid for two returns from the airport to Elounda? If so, that is incredibly cheap.

OK, just did a dummy booking with arbitrary dates and it comes back at £26.61 return for two people. Rather intrigued when it says, " there is no maximum on this vehicle", I wonder what that means? Do they put you on a regular bus, as all Agios Nikolaos bound buses go via the airport from the main station in Iraklion?

Two return bus fares to Ag Nik would be €28,40, possibly a little less from the airport as fares are calculated from the bus terminus. Ag Nik to Elounda I'm guessing at about €6,00 return for two people, that's €34 approximately for the combined return trip via regular buses, at today's exchange rate that's about £29.

The only way I can see any transfer firm offering that price is to put you on a scheduled bus. I notice that there's no mention on their website of any affiliation to industry regulatory bodies either. Sounds suspicious to me, but if you're happy to have what I assume is an "escorted" transfer via the local buses, then go for it.

somerset
posts: 2,556
2. Re: holidayugo.com transfers?

I am wary of this too GB, as you sait it is very cheap - I've never actually heard of them!

I have also done a dummy booking for Stalis to compare cost to the local service bus. it's quoted at £20.52 (24 euros) compared to the bus which will be 15-16 euro return for 2 people.

I find it very difficult to believe that any company would operate an "escorted" transfer using the service buses and I have never heard of such a thing. You had just as well hop on the bus yourself and i do not reckon it exists anyway.

OP - be very wary. I wouldn't be tempted as the price quoted seems unfeasibly low. Remember, if the price seems too good to be true, then it usually is!

Edited: 10:30 am, July 14, 2013
somerset
posts: 2,556
3. Re: holidayugo.com transfers?

You can definitely knock the "escorted" transfer on the head as I've just done another dummy return booking for Stalis for the middle of the night (pick-up Herakion airport 4am / return from Stalis 1am). It still comes out at the same £20.52!

Advice to OP - strongly recommend you avoid booking this company for your airport transfers on the basis that the price quoted is far too low and unrealistic for the return transfer you are seeking. Stick to a more well known company (like Resorthoppa etc) with a more realistic price.

somerset
posts: 2,556
4. Re: holidayugo.com transfers?

An alternative, provided you are not arriving in the middle of the night, is the local bus service. The bus route to Agios Nikolaos runs through the airport terminating at Agios bus station. You would then need another bus from there to Elounda.

This, of course, is only relevant provided you are arriving in the daytime or early evening and not in the middle of the night. Also, where your accom is in Elounda in relation to the bus stop there. But a potential option nonetheless.

edinburgh
posts: 80
reviews: 147
5. Re: holidayugo.com transfers?

Many thanks to you for opinions, I certainly had doubts too. Could just be a complete blatant ripoff, you pay the money and there's nobody there.... Who knows, will go with resorthoppa!

Hailsham, England...
posts: 17
6. Re: holidayugo.com transfers?

Hi All – My name is Sarah and I am the Operations Director for Holidayugo! I would like to take this opportunity to answer some of your queries and concerns as mentioned. Our prices are very competitive within the transfer industry mainly because of the close working relationships we have with the main suppliers throughout Europe and the rest of the world. Holidayugo prides itself on not adding high levels of mark-ups or commissions to the prices (as others do) which in turn enables us to offer our customers competitive prices with the high standard of service expected.

As for the question regarding and “escorted” service on buses, I am not quite sure what you mean? We offer various types of transfers with the cheapest being a Shuttle service. This is a vehicle that is booked in advance and owned by the suppliers (not a local bus service) where you will be dropped off to your hotel. The vehicle is a ‘shared’ service which means other people will be on it that are going to same area as you and the vehicle will stop at all the appropriate hotels as required. “No maximum” means that you can book for 1 person and up to 100 if needed! Shuttle services can be a minibus or a coach depending on the amount of bookings. Private transfer means that you have a vehicle just for your party. The reason we state this is so you know how many people can fit in each vehicle, so you can book the correct size for your party.

If you have any more questions I will be happy to help.

Devizes, United...
posts: 39,282
reviews: 309
7. Re: holidayugo.com transfers?

Hi Sarah and thanks for the heads up. I think your rates are so competitive that it raised a few doubts here on this thread, as you appear to be so much cheaper than most of your competitors. Your rates to Elounda are about the same as using the scheduled buses from the airport.

Hailsham, England...
posts: 17
8. Re: holidayugo.com transfers?

Hi GB - I dont know about the local buses there but the rates we have are from a very professional and long establish company, I guess as we dont over load the rates with extras this is what makes us better priced for our customers, than other companies and we work well with the suppliers in these countries so all round we can provide them business and in return our customers are not overcharged as it should be!

thanks

Sarah

Ipswich
posts: 2
reviews: 6
9. Re: holidayugo.com transfers?

My husband and I have just returned from Crete and used Holidayugo to transfer us to Elounda from Crete Heraklion airport. As mentioned above the cost of the transfers were much cheaper than a number of other providers. On the whole I was happy with the service that was provided. For Crete, Holidayugo were the agents for a company called Delta. The office that we were directed to go to was right outside the exit of Heraklion airport, so nice and easy, and were kindly directed to the coach that we would travelling on. This coach took a number of English travellers that had clearly booked with a host of providers.

However, there were two issues that I was a little surprised about. I feel a bit disingenuous as we were transported to and from the airport in the time specified on the booking and exactly two hours before our flight left Crete, but I feel that they are worth mentioning.

First Elounda is east of the island and we were only 2 out of 4 people travelling further than Malia. Our coach took us to just outside Malia. We were then told that we had to change coaches. The coach that we were to take was thankfully parked behind us in Malia so we were not just abandoned. This then took us to Elounda and Agios Nikolas with a number of other people who were clearly on a booked Thomson transfer ie: we seemed to be 'cadging' (for want of a better word) a lift with a Thomson transfer. (That coach had been parked next to us at the airport). I guess as there wasn't enough of us going to the east of the island. On the way back having been told by the office in Crete to confirm transfers 48 hours ahead rather than 24 hours (as on the booking) and having done this, we waited at the allotted time. No coach arrived and we had to call a Cretan number to again find out when our coach was arriving. Our allotted time had been moved to 20 minutes later. A taxi then pulled up and we were told that it would be taking us to meet the coach (we were not told this by the office having just spoken to them). We were taken to Agios Nikolas (10-12 mins) down the road and deposited by a hotel and were told the coach would arrive in 10 mins. 20 mins later it arrives. Fine. The coach arrived and asked us if were the couple who had been collected by taxi, so there seemed to be some communication. However again it appears that we were travelling a Thomson transfer, on the basis that at the airport a Thomson agent hopped on board and was giving helpful instructions as to where to go to check in - except as Brits going on easyJet rather than Germans going back to Berlin this wasn't very helpful and were told off by the German guide for trying to get off the coach before she had finished - not appreciating that we had nothing to do with Thomson ;0)

The second point which I am not happy with is that before I left I tried to call the Cretan numbers and neither of the two numbers worked. I emailed Holidayugo and got a quick response including confirmation that they would look in to the numbers and would email before I left Crete with a correct and working number to call. I asked the chap at Heraklion for the number which he gave me, BUT I am still waiting for that email!

Would I use them again...I think it would depend where I was.

Wakefield, United...
posts: 2
reviews: 3
10. Re: holidayugo.com transfers?

We recently used Holidayugo for transfers to and from Reus to Salou. All went smoothly. A chap was waiting in arrivals, straight in the taxi and to the resort. Return trip also faultless. Would recommend and use again when booking a taxi transfer and was over £10 cheaper the some other companies.